OSCA 172 服务经理 | Service Managers
澳大利亚 OSCA 次要组 172 服务经理（Service Managers）是技能等级 2 的管理职位，负责组织和控制提供服务（如呼叫中心和客户联络服务、活动和设施管理、美发美容服务以及运输服务）的组织和机构的运营。
| OSCA | 澳大利亚标准职业分类架构 |
|---|---|
 职业类别 |
服务经理 Service Managers |
 OSCA 代码 |
172 |
 技能等级 |
Level 2 |
 学历等级 |
AQF 副学位、高级文凭、文凭 / 至少三年相关经验 |
职业定义
组织和控制提供以下服务的组织和机构的运营：
- 呼叫中心和客户联络服务（Call centre and customer contact services）
- 活动和设施管理（Event and facilities management）
- 美发美容服务（Hair and beauty services）
- 运输服务（Transport services）
资格要求
技能等级 2：
AQF 副学位、高级文凭或文凭
或至少 三年相关工作经验
单元组（6个）
| 代码 | 中文名称 | 英文名称 |
|---|---|---|
| 1721 | 呼叫中心和客户服务经理 | Call Centre and Customer Service Managers |
| 1722 | 活动经理 | Event Managers |
| 1723 | 设施经理 | Facilities Managers |
| 1724 | 美发、身体和美容服务经理 | Hair, Body and Beauty Service Managers |
| 1725 | 运输服务经理 | Transport Service Managers |
| 1729 | 其他未分类服务经理 | Other Service Managers |
重要排除说明
酒店、旅游与场馆经理和零售经理不包含在此次要组中。
酒店、旅游与场馆经理被归入次要组 161 酒店、旅游与场馆经理。
零售经理被归入次要组 162 零售经理。
Australia Occupational Standard Classification for Australia (OSCA)
Code: 172
Title: Service Managers
Skill Level: 2
Overview
Organise and control the operations of organisations and establishments providing services such as call centre and customer contact services, event and facilities management, hair and beauty services, and transport services.
Important Exclusions
Hospitality, Tourism and Venue Managers and Retail Managers are excluded from this minor group. Hospitality, Tourism and Venue Managers are included in Minor Group 161 Hospitality, Tourism and Venue Managers. Retail Managers are included in Minor Group 162 Retail Managers.
OSCA Skill Level
The occupations in this minor group have a skill level corresponding to the qualifications and experience below.
- Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
Subcategories
1721 Call Centre and Customer Service Managers
1722 Event Managers
1723 Facilities Managers
1724 Hair, Body and Beauty Service Managers
1725 Transport Service Managers
1729 Other Service Managers