22221 用户支持技术人员 User support technicians-FLYabroad NOC 2021

lina.C · 2022 年12 月 21 日 05:38

noc_code: “22221”
noc_version: “2021.0”
translation_mode: “basic”
title_en: “User support technicians”
title_zh: “用户支持技术员”
official_url: “https://noc.esdc.gc.ca/Structure/NOCProfile?GocTemplateCulture=en-CA&code=22221&version=2021.0”
description: “Complete NOC profile for User support technicians (NOC 22221) in basic translation mode - 100% faithful to official data, bilingual Chinese-English, enhanced with emojis for better readability. Contains occupation definition, job titles, main duties, employment requirements and TEER category system. No salary or employment inference included in basic mode.”
keywords:

NOC 22221
22221 User support technicians
22221 用户支持技术员
22221 NOC 2021
tags:
noc-2
teer-2
basic-mode

NOC 22221 用户支持技术员 | User support technicians

关键信息速览 | Key Information

NOC 项目	内容
NOC 代码	`22221`

职业概述

User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. They are also employed by independent technical support companies or they may be self-employed.

📍 职业层级 | Occupational Hierarchy

NOC 22221 用户支持技术员在 NOC 2021 分类体系中的位置：

2 自然和应用科学及相关职业
  └── 22 自然和应用科学相关技术职业
      └── 222 应用科学相关技术职业（工程除外）
          └── 2222 计算机和信息系统技术职业
              └── 22221 用户支持技术员 ⭐ 您在这里

📖 职业定义 | Definition

NOC 22221 用户支持技术员向遇到计算机硬件 (computer hardware) 和计算机应用程序 (computer applications) 以及通信软件 (communications software) 困难的计算机用户 (computer users) 提供 (provide) 一线技术支持 (first-line technical support)。他们受雇于 (are employed by) 计算机硬件制造商 (computer hardware manufacturers) 和零售商 (retailers)、软件开发商 (software developers)、呼叫中心 (call centres) 以及公共 (public) 和私营部门 (private sectors) 的信息技术部门 (information technology units)。他们还受雇于 (also employed by) 独立技术支持公司 (independent technical support companies)，或者他们可能是个体经营者 (self-employed)。

📄 **NOC 22221 用户支持技术员** 英文原文 | View Original English Definition

User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. They are also employed by independent technical support companies or they may be self-employed.

💼 职位名称示例 | Illustrative Examples

NOC 22221 用户支持技术员职业的常见职位名称包括：

呼叫中心座席 - 技术支持 (Call centre agent - technical support)
客户支持代表 - 系统 (Client support representative - systems)
计算机帮助台代表 - 系统 (Computer help desk representative - systems)
计算机帮助台主管 (Computer help desk supervisor)
硬件安装技术员 (Hardware installation technician)
硬件技术支持分析师 (Hardware technical support analyst)
帮助台技术员 (Help desk technician)
软件安装技术员 (Software installation technician)
软件技术支持分析师 (Software technical support analyst)
系统支持代表 (Systems support representative)
系统技术支持分析师 (Systems technical support analyst)
技术支持分析师 (Technical support analyst)
技术支持主管 (Technical support supervisor)
用户支持技术员 (User support technician)

📋 **NOC 22221 用户支持技术员** 完整职位名称索引 | Complete Index of Titles

完整职位名称索引 | Complete Index of Titles

应用程序支持分析师 (Application support analyst)
呼叫中心座席 - 技术支持 (Call centre agent - technical support)
客户支持代表 - 系统 (Client support representative - systems)
计算机帮助台代表 - 系统 (Computer help desk representative - systems)
计算机帮助台主管 (Computer help desk supervisor)
计算机技术员 (Computer technician)
桌面支持技术员 (Deskside support technician)
桌面支持分析师 (Desktop support analyst)
硬件安装技术员 (Hardware installation technician)
硬件技术支持分析师 (Hardware technical support analyst)
帮助台分析师 (Help desk analyst)
帮助台专家 (Help desk specialist)
帮助台技术代理 (Help desk technical agent)
帮助台技术员 (Help desk technician)
信息技术 (IT) 支持分析师 (Information technology (IT) support analyst)
信息技术 (IT) 支持技术员 (Information technology (IT) support technician)
个人计算机 (PC) 支持分析师 (Personal computer (PC) support analyst)
服务台分析师 (Service desk analyst)
软件安装技术员 (Software installation technician)
软件技术支持分析师 (Software technical support analyst)
系统支持代表 (Systems support representative)
系统技术支持分析师 (Systems technical support analyst)
技术帮助台代理 (Technical help desk agent)
技术支持代理 (Technical support agent)
技术支持分析师 (Technical support analyst)
技术支持代表 - 信息技术 (IT) (Technical support representative - information technology (IT))
技术支持专家 - 信息技术 (IT) (Technical support specialist - information technology (IT))
技术支持主管 (Technical support supervisor)
用户支持技术员 (User support technician)

📋 主要职责 | Main Duties

NOC 22221 用户支持技术员执行以下部分或全部职责 (performs some or all of the following duties)：

沟通 (Communicate) 电子 (electronically) 和面对面 (in person) 与遇到困难的计算机用户 (computer users experiencing difficulties)，以确定 (determine) 和记录 (document) 遇到的问题 (problems experienced)。
查阅 (Consult) 用户指南 (user guides)、技术手册 (technical manuals) 和其他文档 (other documents)，以研究 (research) 和实施 (implement) 解决方案 (solutions)。
重现 (Reproduce)、诊断 (diagnose) 和解决 (resolve) 用户 (users) 遇到的技术问题 (technical problems)。
根据 (in response to) 发现的困难 (identified difficulties) 向用户 (users) 提供 (Provide) 建议 (advice) 和培训 (training)。
根据 (in response to) 发现的困难 (identified difficulties) 向用户 (users) 提供 (Provide) 业务系统 (business systems)、网络 (network) 和互联网支持 (Internet support)。
收集 (Collect)、组织 (organize) 和维护 (maintain) 问题和解决方案日志 (problems and solutions log)，供其他技术支持分析师 (other technical support analysts) 使用。
参与 (Participate in) 应用程序 (applications) 和其他软件 (other software) 的重新设计 (redesign)。
可 (May) 监督 (supervise) 本组中的其他技术支持工人 (other technical support workers)。

📄 **NOC 22221 用户支持技术员** 英文原文 | View Original English Main Duties

This group performs some or all of the following duties:

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Reproduce, diagnose and resolve technical problems encountered by users
Provide advice and training to users in response to identified difficulties
Provide business systems, network and Internet support to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
May supervise other technical support workers in this group.

🎓 任职要求 | Employment Requirements

NOC 22221 用户支持技术员任职必备条件：

📚 学历要求 | Educational Requirements

通常需要学历：

通常需要 (is usually required) 完成计算机科学 (computer science)、计算机编程 (computer programming) 或网络管理 (network administration) 的大学课程 (college program)。
通常需要 (is usually required) 计算机编程 (computer programming) 或网络管理 (network administration) 的大学 (college) 或其他课程 (other courses)。

对应加拿大学历框架：TEER 1（通常需要两年或两年以上大专文凭或学徒培训；或监管职业）

🏅 认证或培训 | Certifications or Training

可能要求以下认证或培训：

某些雇主可能要求 (may be required by some employers) 软件供应商 (software vendors) 提供的认证 (Certification) 或培训 (training)。

📄 **NOC 22221 用户支持技术员** 英文原文 | View Original English Employment Requirements

Completion of a college program in computer science, computer programming or network administration is usually required.
College or other courses in computer programming or network administration are usually required.
Certification or training provided by software vendors may be required by some employers.

💡 附加信息 | Additional Information

📈 职业发展 | Career Progression

随着经验的积累 (with experience)，有可能晋升 (Progression is possible) 到计算机编程 (computer programming)、互动媒体开发 (interactive media development)、网页开发 (Web development) 或系统分析 (systems analysis)。

📄 **NOC 22221 用户支持技术员** 英文原文 | View Original English Additional Information

Progression to computer programming, interactive media development, Web development or systems analysis is possible with experience.

🚫 排除职业 | Exclusions

以下职业不属于 NOC 22221 用户支持技术员类别：

计算机网络和网页技术员 (Computer network and web technicians)
参见 22220 计算机网络和网页技术员

计算机系统开发人员和程序员 (Computer systems developers and programmers)
参见 21230 计算机系统开发人员和程序员

网络安全专家 (Cybersecurity specialists)
参见 21220 网络安全专家

信息系统测试技术员 (Information systems testing technicians)
参见 22222 信息系统测试技术员

📊 TEER 系统说明 | TEER Category System

NOC 22221 用户支持技术员对应 TEER 1 通常需要两年或两年以上大专文凭或学徒培训；或监管职业 (Occupations usually require a college diploma or apprenticeship training of two or more years; or supervisory occupations)。

TEER (Training, Education, Experience and Responsibilities) 是 NOC 2021 引入的新分类系统，替代了旧版 NOC 2016 的技能水平分类 (Skill Level)。

🎯 TEER 1 - 大专/学徒职业特征

TEER 1 包括：

通常需要两年或两年以上大专文凭 (college diploma) 或学徒培训 (apprenticeship training)
承担监管责任 (supervisory responsibilities) 的职业

典型要求：

大学 (college) 两年或两年以上的大专文凭 (diploma)
两到五年的学徒培训 (apprenticeship training)
具有数年相关经验的职业 (occupations with supervisory responsibilities)
具有数年相关经验的技术职业 (occupations with significant public safety responsibilities)

职位特点：

通常需要专业技术知识和技能。
负责监督、协调工作流程。
可能涉及公共安全责任。

TEER 系统完整分类：

TEER 类别	说明	典型要求
TEER 1	管理职业	大学学位或大专+经验
TEER 1	大学学位职业	学士/硕士/博士学位
TEER 1	大专/学徒职业	2-3年大专文凭或学徒训练
TEER 1	中学后教育职业	2年以下大专或学徒训练
TEER 1	中学教育职业	高中文凭或数周在职培训
TEER 1	短期培训职业	短期工作示范或在职培训

微出国版权声明 | Copyright Notice

本内容基于 Employment and Social Development Canada (ESDC) NOC 2021 Version 1.0 和 Statistics Canada 官方数据整理，由微出国 (veryvisa.com) 编译制作。

数据来源 | Data Sources:

ESDC NOC 2021 Unit Group 22221: https://noc.esdc.gc.ca/Structure/NOCProfile?GocTemplateCulture=en-CA&code=22221&version=2021.0

NOC 2021 Introduction: https://www.statcan.gc.ca/en/subjects/standard/noc/2021/introduction

翻译模式 | Translation Mode: 基础模式 (Basic Mode) - 100% 忠实于官方数据，不包含联网搜索的薪资和就业推断信息。本文档仅翻译 JSON 原文字段，使用 emoji 美化和中英文对照增强可读性。