VETASSESS职业评估ICT Account Manager 225211 ICT客户经理职业介绍Information Sheet

ICT Account Manager 225211 ICT客户经理职业基本介绍

ICT客户经理管理销售计算机硬件,软件及服务给已有客户群体,同时识别新的销售机会。开发新的客户群体,管理客户满意度和客户忠诚度,协调ICT销售建议书和招标的准备和呈现。

An ICT Account Manager manages sales of computer hardware, software and services to existing account clients and identifies further sales opportunities within these accounts. They build new account clients, manage customer satisfaction and retention, and coordinate the preparation and presentation of ICT sales proposals and tenders.

以下职业 不能 算入该职业组别:

  • ICT销售代表 ICT Sales Representative
  • ICT业务发展经理 ICT Business Development Manager
  • ICT销售助理 ICT Sales Assistant
  • 商业服务销售代表 Sales Representative (Business Services)
  • 其他未分类的技术销售代表 Technical Sales Representatives nec

飞出国注:以上职业有对应其他的ANZSCO职业代码。

ICT Account Manager 225211 ICT客户经理职业评估要求

  1. ICT Account Manager 225211 ICT客户经理属于VETASSESS评估的Group B职业,要求至少有等同于澳洲本科层次学历才可以。申请人可以通过以下四类途径之一满足评估要求:
  • 本科学历且是与提名职业高度相关的专业,那么需要近五年内有一年与提名职业相关的工作经验
  • 本科学历但专业不是与提名职业相关的,但是有相关专业的专科学历,那么需要近五年内有两年与提名职业相关的工作经验
  • 本科学历且专业不适于提名职业相关的,且没有其他相关专业的学历,那么需要近五年内有三年与提名职业相关的工作经验
  • 如果申请人的相关工作经验是在获得本科学历之前的,那么可以是近五年内有一年相关工作经验的基础上,有额外五年相关的工作经验(这五年可以不是近五年内的,但是需要是近十年内的)
  1. 学历要求至少有本科学位,相关专业主要包括计算机科学,信息技术,如果是其他专业且所从事的工作与专业高度相关,或者所售的产品或服务与所学专业相关,那么也可以算作相关专业。

  2. ICT Account Manager 225211 ICT客户经理高度相关的工作职责,包括但不限于:

  • 通过商务目录和其他来源编制潜在客户列表 compiling lists of prospective client businesses using trade directories and other sources
  • 获取并更新雇主和竞争者的商品和服务以及市场情况方面的信息 acquiring and updating knowledge of employer’s and competitors’ goods and services, and market conditions
  • 拜访老客户和潜在客户以建立或开拓市场营销机会 visiting regular and prospective client businesses to establish and act on selling opportunities
  • 评估客户的需求,解释的商品和服务以满足他们的需求 assessing customers’ needs and explaining the goods and services which meet their needs
  • 向已有和潜在客户推销雇主的信息通讯技术方面的商品和服务 promoting employers’ ICT goods and services to existing and prospective clients
  • 报价,协商定价和信用条款并完成合同和记录订单 quoting and negotiating prices and credit terms, and completing contracts and recording orders
  • 安排商品交付,设备安装和提供服务 arranging delivery of goods, installation of equipment and the provision of services
  • 向销售管理部门就销售活动和信息通讯技术商品和服务的市场开拓做报告 reporting to sales management on sales made and the marketability of ICT goods and services
  • 跟踪客户情况并确保对其购买的信息通讯技术商品和服务的满意,可做适时的调整并解决产生的问题 following up with clients to ensure satisfaction with ICT goods and services purchased, arranging modifications and resolving any problems arising
  • 提交销售报告,并维护对产生的业务花销的记录 preparing sales reports, and maintaining and submitting records of business expenses incurred
  1. ICT Account Manager 225211 ICT客户经理就职情况:
  • 客户经理识别机会,将ICT产品和服务销售给特定的客户并维护客户忠诚度。他们所销售的ICT产品是销售给工业,商业,专业以及其他组织机构并构成业务方案,而不是现成的产品。所以,ICT客户经理这个职业通常会要求有深厚的ICT专业知识,从而可以评估客户公司的需求,详细解答产品和服务相关问题,同时可以进行相关汇报和业务规划。
  • ICT销售助理,通常是销售计算机或者通信产品和服务给零售或者批发商,技能级别较低。

Account Managers identify opportunities to sell ICT products and services within designated accounts and maintain retention rates. The ICT products sold are typically targeted at industrial, business, professional and other organisations and would normally be expected to constitute business solutions rather than be off-the-shelf products. The role requires in-depth, specialised knowledge in ICT to assess the needs of client organisations, explain the goods and services in detail, and engage in appropriate reporting and business planning.

ICT Sales Assistants, who sell computing and telecommunications-related goods and services in retail and wholesale establishments, are elsewhere classified in ANZSCO at a lower skill level than ICT Sales Professionals.

飞出国:以上VETASSESS职业评估ICT Account Manager 225211 ICT客户经理职业介绍Information Sheet为官网2021年02月公布的最新版本,目前依然有效,该Information Sheet内容根据VETASSESS职业评估需要会不定期修改。