ANZSCO 4517 旅行服务员 | Travel Attendants
ANZSCO 单元组 4517 - 旅行服务员（英文：Travel Attendants）
旅行服务员为飞机、船舶和铁路卧铺车厢中的乘客提供安全和舒适服务。
| ANZSCO | 澳大利亚和新西兰标准职业分类 2022 |
|---|---|
 职业类别 |
旅行服务员 Travel Attendants |
 ANZSCO 代码 |
4517 |
 层级 |
单元组（Unit Group） |
 上级分类 |
4 > 45 > 451 |
 技能等级 |
ANZSCO 技能等级 3/4 |
 版本 |
2022 (22/11/2022) |
职业定义
旅行服务员为飞机、船舶和铁路卧铺车厢中的乘客提供安全和舒适服务。
技能等级要求
本单元组中的大多数职业具有与以下所列资格和经验相称的技能水平。在某些情况下，可能除正式资格外还需要相关经验和/或在职培训。
澳大利亚及新西兰 (Australia and New Zealand):
| 技能等级 | 学历要求 | 经验替代 |
|---|---|---|
| 等级 3 | 澳大利亚：AQF 证书 III（包括至少两年在职培训）或 AQF 证书 IV 新西兰：NZQF 4 级资格，或至少三年相关工作经验 |
- |
| 等级 4 | 澳大利亚：AQF 证书 II 或 III，或至少一年相关工作经验 新西兰：NZQF 2 级或 3 级资格，或至少一年相关工作经验 |
- |
主要任务
安全管理：管理安全和紧急程序并进行公共广播
协调销售：协调向乘客销售商品并完成可能需要的任何海关和移民文件
安全检查：进行安全检查和安全设备及程序演示
应急协助：协助乘客进行应急演练，执行紧急程序，在紧急情况下协助和指导乘客
票务服务：检查乘客票证并引导他们到座位和客舱
客舱整理：整理飞机、船舶和铁路客舱，接收并存放食物、设备和客舱行李
餐饮服务：操作厨房，为乘客准备和加热食物，并提供茶点和餐食
舒适服务：分发阅读材料、枕头、毯子和其他便利设施以确保乘客舒适
具体职业（2 个）
| 代码 | 中文名称 | 英文名称 |
|---|---|---|
| 451711 | 乘务员 | Flight Attendant |
| 451799 | 旅行服务员 nec | Travel Attendants nec |
451711 乘务员 | Flight Attendant
职业代码： 451711
定义： 为飞机乘客提供安全和舒适服务。
技能等级： ANZSCO 技能等级 3
替代职称：
- 客舱乘务员 (Cabin Crew)
专业化职称：
- 客舱主管（飞机） (Cabin Supervisor (Aircraft))
- 机组服务员（空军） (Crew Attendant (Air Force))
451799 旅行服务员 nec | Travel Attendants nec
职业代码： 451799
定义： 该职业类别涵盖未在其他地方分类的旅行服务员。
技能等级： ANZSCO 技能等级 4
具体职业包括：
- 海事服务员 (Marine Steward)
Australia and New Zealand Standard Classification of Occupations (ANZSCO 2022)
Released: 22/11/2022
Code: 4517
Level: Unit Group
Title: Travel Attendants
Description
Travel Attendants provide services for the safety and comfort of passengers in aircraft, ships and railway sleeping cars.
Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
The occupation Flight Attendant in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
- AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3); or
In New Zealand:
- NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
In some instances relevant experience and/or on-the-job-training may be required in addition to the formal qualification.
The occupation Travel Attendants nec in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
- AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)
In New Zealand:
- NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)
In some instances relevant experience and/or on-the-job-training may be required in addition to the formal qualification.
Tasks Include:
- managing safety and emergency procedures and making public announcements
- coordinating the sale of goods to passengers and completion of any customs and immigration documentation which may be required
- conducting safety checks and demonstrations of safety equipment and procedures
- assisting passengers in emergency drills, carrying out emergency procedures, assisting and directing passengers in emergencies
- checking passengers’ tickets and directing them to seats and cabins
- tidying aircraft, ship and railway cabins, and receiving and stowing food, equipment and cabin baggage
- operating galleys, preparing and heating food for passengers, and serving refreshments and meals
- distributing reading material, pillows, blankets and other amenities for the comfort of passengers
Occupations:
- 451711 Flight Attendant
- 451799 Travel Attendants nec
451711 Flight Attendant
Alternative Title:
- Cabin Crew
Provides services for the safety and comfort of aircraft passengers.
Skill Level: 3
Specialisations:
- Cabin Supervisor (Aircraft)
- Crew Attendant (Air Force)
451799 Travel Attendants nec
This occupation group covers Travel Attendants not elsewhere classified.
Skill Level: 4
Occupations in this group include:
- Marine Steward