ANZSCO 2632 ICT 支持和测试工程师 | ICT Support and Test Engineers
ANZSCO 单元组 2632 - ICT 支持和测试工程师（英文：ICT Support and Test Engineers）
ICT 支持和测试工程师开发程序和策略以支持、创建、维护和管理系统技术质量保证流程和指南以及系统基础设施，调查、分析和解决系统问题和性能问题，并测试系统的行为、功能和完整性。
| ANZSCO | 澳大利亚和新西兰标准职业分类 2022 |
|---|---|
 职业类别 |
ICT 支持和测试工程师 ICT Support and Test Engineers |
 ANZSCO 代码 |
2632 |
 层级 |
单元组（Unit Group） |
 上级分类 |
2 > 26 > 263 |
 技能等级 |
ANZSCO 技能等级 1 |
 版本 |
2022 (22/11/2022) |
职业定义
ICT 支持和测试工程师开发程序和策略以支持、创建、维护和管理系统技术质量保证流程和指南以及系统基础设施，调查、分析和解决系统问题和性能问题，并测试系统的行为、功能和完整性。
技能等级要求
本单元组中的大多数职业具有与以下所列资格和经验相称的技能水平。在某些情况下，可能除正式资格外还需要相关经验和/或在职培训。
澳大利亚及新西兰 (Australia and New Zealand):
| 技能等级 | 学历要求 | 经验替代 |
|---|---|---|
| 等级 1 | 学士学位或更高学历 | 至少五年相关经验及/或相关供应商认证 |
主要任务
质量审计：安排和执行质量审计检查，并分析和审查系统、数据和文档
风险识别：识别在确保符合标准和程序方面的变化和潜在高风险领域
纠正措施：推荐纠正行动计划和改进措施，以解决通过监控和审计流程和程序发现的不符合标准的问题
沟通协调：与用户和管理层沟通、教育和联络，以确保对标准、程序和质量控制问题和活动的了解和遵守
故障排除：协助进行故障排除、诊断、测试和解决系统问题和故障
技术指导：开发、执行并提供应用程序软件和操作程序的技术指导和培训
问题诊断：分析、评估和诊断技术问题和故障，如台式机、软件、硬件、打印机、互联网、电子邮件、数据库、操作系统和安全系统的安装、维护、修理、升级和配置及故障排除
功能测试：根据既定的测试协议、指南和质量标准测试、识别和诊断系统中的功能错误和故障，以及编程代码，以确保系统按规格运行
架构评估：执行组织系统架构审查和评估，并推荐当前和未来的硬件和软件策略和方向
文档编写：创建和审查技术文档，如程序、说明和操作指南和手册、技术报告和规格以及维护库存系统
具体职业（4 个）
| 代码 | 中文名称 | 英文名称 |
|---|---|---|
| 263211 | ICT 质量保证工程师 | ICT Quality Assurance Engineer |
| 263212 | ICT 支持工程师 | ICT Support Engineer |
| 263213 | ICT 系统测试工程师 | ICT Systems Test Engineer |
| 263299 | ICT 支持和测试工程师（其他） | ICT Support and Test Engineers nec |
263211 ICT 质量保证工程师 | ICT Quality Assurance Engineer
职业代码： 263211
定义： 创建、维护和管理技术质量保证流程和程序，以评估计算机系统和环境的效率、有效性、价值和功能性能，并审计系统以确保符合认可的内部和外部行业质量标准和法规。可能监督 ICT 质量保证团队的工作。
技能等级： ANZSCO 技能等级 1
替代职称：
- 质量分析师（ICT）(Quality Analyst (ICT))
- 质量经理（ICT）(Quality Manager (ICT))
- 质量专家（ICT）(Quality Specialist (ICT))
专业化职称：
- 计算机系统审计师 (Computer Systems Auditor)
- 系统审计师（ICT）(Systems Auditor (ICT))
263212 ICT 支持工程师 | ICT Support Engineer
职业代码： 263212
定义： 为系统、网络、操作系统和应用程序开发制定支持程序和策略，解决问题并提供技术支持和指导以支持系统基础设施和流程改进，并诊断和解决复杂的系统问题。
技能等级： ANZSCO 技能等级 1
替代职称：
- 支持分析师 (Support Analyst)
- 支持架构师 (Support Architect)
263213 ICT 系统测试工程师 | ICT Systems Test Engineer
职业代码： 263213
定义： 指定、开发和编写测试计划和测试脚本，生成测试用例，执行回归测试，并使用自动化测试软件应用程序测试系统的行为、功能和完整性，并在缺陷报告和相关文档中记录测试结果。
技能等级： ANZSCO 技能等级 1
替代职称：
- 系统测试员 (Systems Tester)
- 测试分析师（ICT）(Test Analyst (ICT))
263299 ICT 支持和测试工程师（其他）| ICT Support and Test Engineers nec
职业代码： 263299
定义： 此职业组涵盖未在其他地方分类的 ICT 支持和测试工程师。
技能等级： ANZSCO 技能等级 1
替代职称：
- 无职业已确定 (No Occupations have currently been identified for this residual category)
Australia and New Zealand Standard Classification of Occupations (ANZSCO 2022)
Released: 22/11/2022
Code: 2632
Level: Unit Group
Title: ICT Support and Test Engineers
Description
ICT Support and Test Engineers develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behaviour, functionality and integrity of systems.
Skill Level
Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).
Tasks Include:
- scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
- identifying variations and potential high risk areas in securing adherence to standards and procedures
- recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
- communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
- assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
- developing, conducting and providing technical guidance and training in application software and operational procedures
- analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade, configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
- testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
- performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
- creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems
Occupation:
- 263211 ICT Quality Assurance Engineer
- 263212 ICT Support Engineer
- 263213 ICT Systems Test Engineer
- 263299 ICT Support and Test Engineers nec
263211 ICT Quality Assurance Engineer
Alternative Titles:
- Quality Analyst (ICT)
- Quality Manager (ICT)
- Quality Specialist (ICT)
Creates, maintains and manages technical quality assurance processes and procedures to assess efficiency, validity, value and functional performance of computer systems and environments, and audits systems to ensure compliance with, and adherence to, accredited internal and external industry quality standards and regulations. May supervise the work of ICT quality assurance teams.
Skill Level: 1
Specialisations:
- Computer Systems Auditor
- Systems Auditor (ICT)
263212 ICT Support Engineer
Alternative Titles:
- Support Analyst
- Support Architect
Develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.
Skill Level: 1
263213 ICT Systems Test Engineer
Alternative Titles:
- Systems Tester
- Test Analyst (ICT)
Specifies, develops and writes test plans and test scripts, produces test cases, carries out regression testing, and uses automated test software applications to test the behaviour, functionality and integrity of systems, and documents the results of tests in defect reports and related documentation.
Skill Level: 1
263299 ICT Support and Test Engineers nec
This occupation group covers ICT Support and Test Engineers not elsewhere classified.
No Occupations have currently been identified for this residual category
Skill Level: 1