NOC 64409 其他客户服务和信息代表 | Other customer and information services representatives
加拿大 NOC 64409 其他客户服务和信息代表（Other customer and information services representatives）属于TEER 1 级的中学教育职业，负责回答询问，提供有关机构商品、服务和政策的信息，并提供客户服务，如接收付款和处理服务请求。该职位要求具备中学学历，涵盖零售机构、联络中心、保险、电信和公用事业公司等多个领域。
| NOC | NOC 2021 最新版本 |
|---|---|
 职业名称 |
其他客户服务和信息代表 Other customer and information services representatives |
 NOC 代码 |
64409 |
 TEER 等级 |
Level 1 |
 职业分类 |
销售和服务职业（6） - 销售和服务代表及其他客户和个人服务职业（64） - 客户和信息服务代表（6440） |
职业概述
加拿大 NOC 64409 其他客户服务和信息代表回答询问，提供有关机构商品、服务和政策的信息，并提供客户服务，如接收付款和处理服务请求。他们受雇于零售机构、联络中心、保险、电信和公用事业公司以及私营和公共部门的各种机构。
示例职位（12个）| Example Titles (12 titles)
- 账户信息文员 | Accounts information clerk
- 巴士信息文员 | Bus information clerk
- 投诉文员 - 客户服务 | Complaints clerk - customer service
- 联络中心代理 - 客户服务 | Contact centre agent - customer service
- 礼貌台文员 | Courtesy desk clerk
- 客户服务代表 - 呼叫中心 | Customer service representative - call centre
- 查询文员 | Enquiries clerk
- 信息文员 - 客户服务 | Information clerk - customer service
- 失物招领文员 | Lost-and-found clerk
- 订单台代理 | Order desk agent
- 公共关系文员 | Public relations clerk
- 旅游信息文员 | Tourist information clerk
主要职责 | Main Duties
零售机构客户服务代表
亲自或通过电话回答客户的询问（Answer, in person or on the phone, enquiries from customers）
调查关于机构商品、服务和政策的投诉（Investigate complaints regarding the establishment’s goods, services and policies）
安排退货退款、换货和信贷（Arrange for refunds, exchange and credit for returned merchandise）
接收账户付款（Receive account payments）- 接收信贷和就业申请（Receive credit and employment applications）
- 联络中心代理
接收客户的商品或服务订单（Take customer orders for goods or services）
推广商品或服务（Promote goods or services）
回应询问和紧急情况（Respond to enquiries and emergencies）- 调查投诉并更新账户（Investigate complaints and update accounts）
保险、电信、公用事业和类似公司客户服务代表- 解释所提供的服务类型和费用（Explain the type and cost of services offered）
- 订购服务（Order services）
提供有关索赔或账户的信息（Provide information about claims or accounts）- 更新账户、发起计费并处理索赔付款，以及接收服务费用（Update accounts, initiate billing and process claim payments, and receive payment for services）
- 信息服务代表
- 向客户和公众提供有关商品、服务、时间表、费率、法规和政策的信息，以回应电话和亲自询问（Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries）
就业要求 | Employment Requirements
通常需要完成中学教育（Completion of secondary school is usually required）- 可能需要完成一些学院或其他中学后教育课程（Completion of some college or other post-secondary programs may be required）
- 可能需要文职或销售经验（Clerical or sales experience may be required）
附加信息
- 通过经验可以晋升到监督职位（Progression to supervisory positions is possible with experience）
所有职位（61个）| All Titles (61 titles)
- 账户信息文员 | Accounts information clerk
- 调整文员 | Adjustment clerk
- 汽车经销商服务代表 | Automobile dealerships service representative
- 汽车维修技术顾问 | Automotive repair technical advisor
- 账单投诉调查员 | Bill complaints investigator
- 巴士信息文员 | Bus information clerk
- 巴士时刻表信息文员 | Bus schedule information clerk
- 巴士服务信息文员 | Bus service information clerk
- 业务办公室服务代表 - 电信 | Business office service representative - telecommunications
- 呼叫中心代理 - 客户服务 | Call centre agent - customer service
- 客户服务文员 | Client service clerk
- 赔偿代理 | Compensation agent
- 投诉调整员 | Complaints adjuster
- 投诉文员 - 客户服务 | Complaints clerk - customer service
- 投诉文员 - 电话系统 | Complaints clerk - telephone system
- 投诉专员 - 客户服务 | Complaints specialist - customer service
- 联络中心代理 - 客户服务 | Contact centre agent - customer service
- 柜台查询文员 | Counter enquiries clerk
- 礼貌台文员 | Courtesy desk clerk
- 客户信息服务文员 - 保险 | Customer information service clerk - insurance
- 客户信息服务代表 - 零售 | Customer information service representative - retail
- 客户关系文员 | Customer relations clerk
- 客户满意度代表 | Customer satisfaction representative
- 客户服务顾问 | Customer service adviser
- 客户服务代理 | Customer service agent
- 客户服务助理 | Customer service assistant
- 客户服务文员 | Customer service clerk
- 客户服务监控员 - 电话系统 | Customer service monitor - telephone system
- 客户服务操作员 - 电话系统 | Customer service operator - telephone system
- 客户服务代表 - 呼叫中心 | Customer service representative - call centre
- 客户服务代表 - 保险 | Customer service representative - insurance
- 百货商店信息文员 | Department store information clerk
- 查询文员 | Enquiries clerk
- 快递和货运信息文员 | Express and freight information clerk
- 医院信息文员 | Hospital information clerk
- 酒店信息文员 - 联络中心 | Hotel information clerk - contact centre
- 入站客户服务代表 - 联络中心 | Inbound customer service representative - contact centre
- 信息文员 - 客户服务 | Information clerk - customer service
- 售货亭信息文员 | Kiosk information clerk
- 遗失索赔文员 | Lost claims clerk
- 遗失或损坏货物索赔文员 | Lost or damaged goods claim clerk
- 失物招领文员 | Lost-and-found clerk
- 失物招领台文员 | Lost-and-found desk clerk
- 维护服务文员 | Maintenance service clerk
- 商品兑换文员 | Merchandise exchange clerk
- 订单文员 - 客户服务 | Order clerk - customer services
- 订单台代理 | Order desk agent
- 出站客户服务代表 - 联络中心 | Outbound customer service representative - contact centre
- 价格信息文员 | Price information clerk
- 公共关系文员 | Public relations clerk
- 道路运输终点站服务员 | Road transport terminal attendant
- 路线供应和退货文员 | Route supply and return clerk
- 服务顾问 | Service adviser
- 服务顾问 - 汽车维修 | Service advisor - auto repair
- 服务顾问 - 汽车维修 | Service consultant - auto repair
- 服务记录员 - 汽车维修 | Service writer - auto repair
- 供应和退货文员 | Supply and return clerk
- 电话查询文员 | Telephone enquiries clerk
- 旅游信息官员 | Tourism information officer
- 旅游信息技术员 | Tourism information technician
- 旅游信息亭服务员 | Tourist booth attendant
- 旅游信息文员 | Tourist information clerk
- 旅游信息办公室服务员 | Tourist information office attendant
- 旅游信息官员 | Tourist information officer
排除职业 | Exclusions
- 航空售票和服务代理 | Airline ticket and service agents (64312)
- 客户和信息服务主管 | Customer and information services supervisors (62023)
- 接待员 | Receptionists (14101)
- 零售销售员和视觉陈列员 | Retail salespersons and visual merchandisers (64100)
- 票务和信息文员（航空除外） | Ticket and information clerk (except airline) (in64313 Ground and water transport ticket agents, cargo service representatives and related clerks)
- 金融服务机构客户服务代表 | Customer services representatives - financial institutions (64400)
Canada National Occupational Classification (NOC)
Code: 64409
Title: Other customer and information services representatives
Type: Unit Group
Level: 5
Occupational Overview
Other customer and information services representatives answer enquiries, provide information regarding an establishment’s goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the private and public sectors.
Example Titles (12 titles)
- Accounts information clerk
- Bus information clerk
- Complaints clerk - customer service
- Contact centre agent - customer service
- Courtesy desk clerk
- Customer service representative - call centre
- Enquiries clerk
- Information clerk - customer service
- Lost-and-found clerk
- Order desk agent
- Public relations clerk
- Tourist information clerk
Main Duties
- Customer service representatives in retail establishments
- Answer, in person or on the phone, enquiries from customers
- Investigate complaints regarding the establishment’s goods, services and policies
- Arrange for refunds, exchange and credit for returned merchandise
- Receive account payments
- Receive credit and employment applications.
- Contact centre agents
- Take customer orders for goods or services
- Promote goods or services
- Respond to enquiries and emergencies
- Investigate complaints and update accounts.
- Customer service representatives in insurance, telecommunication, utility and similar companies
- Explain the type and cost of services offered
- Order services
- Provide information about claims or accounts
- Update accounts, initiate billing and process claim payments, and receive payment for services.
- Information services representatives
- Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
Employment Requirements
- Completion of secondary school is usually required.
- Completion of some college or other post-secondary programs may be required.
- Clerical or sales experience may be required.
Additional Information
- Progression to supervisory positions is possible with experience.
All Titles (61 titles)
- Accounts information clerk
- Adjustment clerk
- Automobile dealerships service representative
- Automotive repair technical advisor
- Bill complaints investigator
- Bus information clerk
- Bus schedule information clerk
- Bus service information clerk
- Business office service representative - telecommunications
- Call centre agent - customer service
- Client service clerk
- Compensation agent
- Complaints adjuster
- Complaints clerk - customer service
- Complaints clerk - telephone system
- Complaints specialist - customer service
- Contact centre agent - customer service
- Counter enquiries clerk
- Courtesy desk clerk
- Customer information service clerk - insurance
- Customer information service representative - retail
- Customer relations clerk
- Customer satisfaction representative
- Customer service adviser
- Customer service agent
- Customer service assistant
- Customer service clerk
- Customer service monitor - telephone system
- Customer service operator - telephone system
- Customer service representative - call centre
- Customer service representative - insurance
- Department store information clerk
- Enquiries clerk
- Express and freight information clerk
- Hospital information clerk
- Hotel information clerk - contact centre
- Inbound customer service representative - contact centre
- Information clerk - customer service
- Kiosk information clerk
- Lost claims clerk
- Lost or damaged goods claim clerk
- Lost-and-found clerk
- Lost-and-found desk clerk
- Maintenance service clerk
- Merchandise exchange clerk
- Order clerk - customer services
- Order desk agent
- Outbound customer service representative - contact centre
- Price information clerk
- Public relations clerk
- Road transport terminal attendant
- Route supply and return clerk
- Service adviser
- Service advisor - auto repair
- Service consultant - auto repair
- Service writer - auto repair
- Supply and return clerk
- Telephone enquiries clerk
- Tourism information officer
- Tourism information technician
- Tourist booth attendant
- Tourist information clerk
- Tourist information office attendant
- Tourist information officer
Exclusions
- Airline ticket and service agents (64312)
- Customer and information services supervisors (62023)
- Receptionists (14101)
- Retail salespersons and visual merchandisers (64100)
- Ticket and information clerk (except airline) (in64313 Ground and water transport ticket agents, cargo service representatives and related clerks)
- Customer services representatives - financial institutions (64400)
Occupational Classification Breakdown
| Classification Level | Category |
|---|---|
| Broad occupational category | 6 – Sales and service occupations |
| TEER | 4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job training |
| Major group | 64 – Sales and service representatives and other customer and personal services occupations |
| Sub-major group | 644 – Occupations in customer, information and protective services |
| Minor group | 6440 – Customer and information services representatives |
| Version | NOC 2021 Version 1.0 |