NOC 64314 酒店前台文员 | Hotel front desk clerks
加拿大 NOC 64314 酒店前台文员（Hotel front desk clerks）属于TEER 4 级的职业，负责办理客房预订、为客人提供信息和服务并收取服务费用。他们受雇于酒店、汽车旅馆和度假村。
| NOC | NOC 2021 最新版本 |
|---|---|
 职业名称 |
酒店前台文员 Hotel front desk clerks |
 NOC 代码 |
64314 |
 TEER 等级 |
Level 4 |
 职业分类 |
销售和服务职业（6）- 销售和服务代表及其他客户和个人服务职业（64）- 旅游和住宿职业（6431） |
职业概述 | Occupational Overview
酒店前台文员（Hotel front desk clerks）办理客房预订（room reservations），为客人提供信息和服务并收取服务费用。他们受雇于酒店（hotels）、汽车旅馆（motels）和度假村（resorts）。
示例职位（5个）| Example Titles (5 titles)
- 酒店客户服务代理 | Guest services agent - hotel
- 酒店前台文员 | Hotel front desk clerk
- 夜班文员 | Night clerk
- 酒店预订文员 | Reservations clerk - hotel
- 客房文员 | Room clerk
主要职责 | Main Duties
- 维护空房（vacancies）、预订和客房分配（room assignments）的清单（inventory）。
- 登记到达的客人（register arriving guests）并分配房间。
- 回答关于酒店服务和登记的查询（enquiries），通过信函、电话和亲自提供社区可用服务的信息，并回应客人的投诉（complaints）。
- 使用计算机化（computerized）或手动系统（manual systems）编制和检查每日记录表（daily record sheets）、客人账户（guest accounts）、收据（receipts）和凭证（vouchers）。
- 向离店客人提供收费清单（statement of charges）并收取付款。
从业要求 | Employment Requirements
- 客户服务代表贸易认证（Guest services representative trade certification）在萨斯喀彻温省是可用的，但为自愿性质。
- 通常要求完成中学教育（secondary school）或同等学历。
- 可能要求完成为期两年的学徒计划（apprenticeship program），或在前台运营（front desk operations）或酒店管理（hotel management）方面的学院课程。
附加信息 | Additional Information
- 通过额外的培训和经验，有可能晋升到住宿经理（accommodations manager）等高级职位。
所有职位（22个）| All Titles (22 titles)
- 酒店日班文员 | Day clerk - hotel
- 前台代理 | Front desk agent
- 酒店前台文员 | Front desk hotel clerk
- 酒店前台办公室文员 | Front office hotel clerk
- 客户服务代理 | Guest service agent
- 酒店客户服务代表 | Guest service representative - hotel
- 酒店客户服务代理 | Guest services agent - hotel
- 酒店文员 | Hotel clerk
- 酒店礼宾 | Hotel concierge
- 酒店前台文员 | Hotel front desk clerk
- 酒店前台办公室文员 | Hotel front office clerk
- 酒店夜审员 | Hotel night auditor
- 酒店接待员 | Hotel receptionist
- 酒店夜审员 | Night auditor - hotel
- 夜班文员 | Night clerk
- 酒店夜班文员 | Night clerk - hotel
- 酒店接待文员 | Reception clerk - hotel
- 酒店预订文员 | Reservations clerk - hotel
- 客房文员 | Room clerk
- 酒店客房文员 | Room clerk - hotel
- 酒店客房服务文员 | Room service clerk - hotel
- 酒店服务主管 | Superintendent of services - hotel
排除职业 | Exclusions
- 酒店文员主管 (in 62022 住宿、旅游、旅游及相关服务主管 | Accommodation, travel, tourism and related services supervisors)
- 旅游顾问 (64310) | Travel counsellors (64310)
Canada National Occupational Classification (NOC)
Code: 64314
Title: Hotel front desk clerks
Type: Unit Group
Level: TEER 4
Occupational Overview
Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.
Example Titles (5 titles)
- Guest services agent - hotel
- Hotel front desk clerk
- Night clerk
- Reservations clerk - hotel
- Room clerk
Main Duties
- Maintain an inventory of vacancies, reservations and room assignments
- Register arriving guests and assign rooms
- Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
- Present statements of charges to departing guests and receive payment.
Employment Requirements
- Guest services representative trade certification is available, but voluntary, in Saskatchewan.
- Completion of secondary school or equivalent is usually required.
- Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
Additional Information
- Progression to senior positions such as accommodations manager is possible with additional training and experience.
All Titles (22 titles)
- Day clerk - hotel
- Front desk agent
- Front desk hotel clerk
- Front office hotel clerk
- Guest service agent
- Guest service representative - hotel
- Guest services agent - hotel
- Hotel clerk
- Hotel concierge
- Hotel front desk clerk
- Hotel front office clerk
- Hotel night auditor
- Hotel receptionist
- Night auditor - hotel
- Night clerk
- Night clerk - hotel
- Reception clerk - hotel
- Reservations clerk - hotel
- Room clerk
- Room clerk - hotel
- Room service clerk - hotel
- Superintendent of services - hotel
Exclusions
- Hotel clerk supervisor (in62022 Accommodation, travel, tourism and related services supervisors)
- Travel counsellors (64310)
Occupational Classification Breakdown
| Classification Level | Category |
|---|---|
| Broad occupational category | 6 – Sales and service occupations |
| TEER | 4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job training |
| Major group | 64 – Sales and service representatives and other customer and personal services occupations |
| Sub-major group | 643 – Occupations in food, accommodation and tourism |
| Minor group | 6431 – Occupations in travel and accommodation |
| Version | NOC 2021 Version 1.0 |