NOC 64300 餐厅领班和服务主管 | Maîtres d’hôtel and hosts/hostesses
加拿大 NOC 64300 餐厅领班和服务主管（Maîtres d’hôtel and hosts/hostesses）属于TEER 4 级的短期培训职业，负责迎接顾客并引导他们到餐桌，监督和协调餐饮服务员的活动。他们受雇于餐厅、酒店餐厅、私人俱乐部、鸡尾酒廊和类似机构。
| NOC | NOC 2021 最新版本 |
|---|---|
 职业名称 |
餐厅领班和服务主管 Maîtres d’hôtel and hosts/hostesses |
 NOC 代码 |
64300 |
 TEER 等级 |
Level 4 |
 职业分类 |
销售和服务职业（6）- 销售和服务代表及其他客户和个人服务职业（64）- 餐饮服务职业（6430） |
职业概述 | Occupational Overview
餐厅领班（Maîtres d’hôtel）和服务主管（hosts/hostesses）迎接顾客（patrons）并引导他们到餐桌（tables），并监督（supervise）和协调餐饮服务员（food and beverage servers）的活动。他们受雇于餐厅（restaurants）、酒店餐厅（hotel dining rooms）、私人俱乐部（private clubs）、鸡尾酒廊（cocktail lounges）和类似机构。
示例职位（4个）| Example Titles (4 titles)
- 餐饮主管 - 食品服务 | Chief host/hostess - food services
- 餐厅服务员 | Dining room host/hostess
- 餐厅领班 | Maître d’
- 餐厅服务员 | Restaurant host/hostess
主要职责 | Main Duties
- 接收和记录顾客的预订（reservations）并分配餐桌。
- 迎接顾客并引导他们到餐桌或其他座位区。
- 与顾客交谈以确保对食物和服务满意，并处理投诉（complaints）。
- 订购餐厅用品和设备（dining room supplies and equipment）。
- 检查餐厅和用餐区域（dining and serving areas）及设备。
- 监督和协调餐饮服务员（food and beverage servers）和其他服务人员的活动。
- 从顾客那里接受食物和饮料的付款。
- 维护财务报表（financial statements）和记录。
- 准备工作时间表（work schedules）和工资单（payrolls）。
- 面试餐饮服务员职位的候选人并培训新员工。
- 可能负责餐厅的营销和广告。
从业要求 | Employment Requirements
- 通常需要数周的在职培训（on-the-job training）。
- 通常需要完成中学教育（secondary school）。
- 餐厅领班（Maîtres d’hôtel）需要有正式侍应（formal or captain waiter/waitress）或其他餐饮服务经验。
所有职位（7个）| All Titles (7 titles)
- 餐饮主管 - 食品服务 | Chief host/hostess - food services
- 餐厅服务员 | Dining room host/hostess
- 服务员 - 食品服务 | Host/hostess - food service
- 服务员 - 餐厅或鸡尾酒廊 | Host/hostess - restaurant or cocktail lounge
- 餐厅领班 | Maître d’
- 餐厅领班 | Maître d’hôtel
- 餐厅服务员 | Restaurant host/hostess
排除职业 | Exclusions
- 餐饮服务员 (65200) | Food and beverage servers (65200)
- 餐饮服务主管 (62020) | Food service supervisors (62020)
Canada National Occupational Classification (NOC)
Code: 64300
Title: Maîtres d’hôtel and hosts/hostesses
Type: Unit Group
Level: 5
Occupational Overview
Maîtres d’hôtel and hosts/hostesses greet patrons and escort them to tables, and supervise and coordinate the activities of food and beverage servers. They are employed in restaurants, hotel dining rooms, private clubs, cocktail lounges and similar establishments.
Example Titles (4 titles)
- Chief host/hostess - food services
- Dining room host/hostess
- Maître d’
- Restaurant host/hostess
Main Duties
- Receive and record patrons’ reservations and assign tables
- Greet patrons and escort them to tables or other seating areas
- Speak with patrons to ensure satisfaction with food and service, and attend to complaints
- Order dining room supplies and equipment
- Inspect dining and serving areas and equipment
- Supervise and coordinate activities of food and beverage servers and other serving staff
- Accept payment from patrons for food and beverages
- Maintain financial statements and records
- Prepare work schedules and payrolls
- Interview candidates for food and beverage server positions and train new employees
- May be responsible for marketing and advertising the dining establishment.
Employment Requirements
- Several weeks of on-the-job training are usually required.
- Completion of secondary school is usually required.
- Maîtres d’hôtel require experience as a formal or captain waiter/waitress or other food service experience.
All Titles (7 titles)
- Chief host/hostess - food services
- Dining room host/hostess
- Host/hostess - food service
- Host/hostess - restaurant or cocktail lounge
- Maître d’
- Maître d’hôtel
- Restaurant host/hostess
Exclusions
- Food and beverage servers (65200)
- Food service supervisors (62020)
Occupational Classification Breakdown
| Classification Level | Category |
|---|---|
| Broad occupational category | 6 – Sales and service occupations |
| TEER | 4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job training |
| Major group | 64 – Sales and service representatives and other customer and personal services occupations |
| Sub-major group | 643 – Occupations in food, accommodation and tourism |
| Minor group | 6430 – Occupations in food and beverage service |
| Version | NOC 2021 Version 1.0 |