NOC 62023 客户和信息服务主管 | Customer and information services supervisors
加拿大 NOC 62023 客户和信息服务主管（Customer and information services supervisors）属于TEER 1 级，要求具备被监督职业的经验，并可能需要完成与金融或客户服务相关的学院或行业课程。他们监督和协调客户服务代表 - 金融机构（64400）和其他客户及信息服务代表（64409）等单位组工人的活动。他们受雇于银行、信托公司、信用合作社及类似金融机构、零售机构、联络中心、保险、电话和公用事业公司以及遍布公共和私营部门的其他机构。
| NOC | NOC 2021 最新版本 |
|---|---|
 职业名称 |
客户和信息服务主管 Customer and information services supervisors |
职业概述
Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.
| 
NOC 代码 | 62023 |
| 
TEER 等级 | Level 1 |
| 
职业分类 | 销售和服务职业（6）- 零售销售和服务主管及专业销售和服务职业（62）- 服务主管（6202） |
客户和信息服务主管监督和协调以下单位组工人的活动：客户服务代表 - 金融机构（64400）和其他客户和信息服务代表（64409）。他们受雇于银行、信托公司、信用合作社和类似的金融机构，零售机构，联络中心，保险、电话和公用事业公司以及遍布公共和私营部门的其他机构。
示例职位 (5个) | Example Titles (5 titles)
- 呼叫中心座席主管 | Call centre agent supervisor
- 联络中心主管 | Contact centre supervisor
- 活期账户主管 | Current accounts supervisor
- 客户服务代表主管 - 金融服务 | Customer service representatives supervisor - financial services
- 信息文员主管 | Information clerks supervisor
主要职责 | Main Duties
- 客户服务代表主管 - 金融服务 (Customer service representatives supervisors - financial services)
监督、协调、分配和审查从事以下职责的文员的工作：提供信息和客户服务；以及在银行、信托公司和其他金融机构为客户服务
审查和核实工作的准确性，并授权常规的存款和取款
建立工作时间表和程序
与其他工作单位或部门协调活动
解决与工作相关的问题，并准备和提交进度及其他报告
确定培训需求并培训工人的工作职责和公司政策- 确保计算机系统和设备的顺利运行，并安排维护和修理工作
可能履行与所监督工人相同的职责
- 客户服务代表主管（金融服务除外）(Customer service representatives supervisors (except financial services))
- 监督、协调、分配和审查从事进行调查和访谈、收集和汇编统计数据、提供信息和客户服务、撰写信函（包括电子邮件）和准备材料的文员和代理人的工作
- 建立工作时间表和程序
- 与其他单位和部门协调活动
- 准备和提交进度报告和其他文件
- 确定培训需求并培训工人的工作职责和公司政策
- 确保计算机系统和设备的顺利运行，并安排维护和修理工作
- 可能履行与所监督工人相同的职责
从业要求 | Employment Requirements
- 需要在被监督的职业中有经验 (experience in the occupation supervised)
- 可能需要完成与金融或客户服务相关的学院或行业课程 (completion of college or industry courses related to financial or customer services)
所有职位 | All Titles
- 账户主管 - 金融服务 | Accounts supervisor - financial services
- 呼叫中心座席主管 | Call centre agent supervisor
- 呼叫中心主管 | Call centre supervisor
- 联络中心主管 | Contact centre supervisor
- 活期账户主管 | Current accounts supervisor
- 客户账户主管 | Customer accounts supervisor
- 客户服务文员主管 | Customer service clerks supervisor
- 客户服务代表主管 | Customer service representative supervisor
- 客户服务代表主管 - 金融服务 | Customer service representatives supervisor - financial services
- 信息文员主管 | Information clerks supervisor
- 保险箱主管 | Safety deposit box supervisor
- 储蓄账户主管 | Savings accounts supervisor
- 储蓄和信贷服务主管 | Savings and credit service supervisor
- 储蓄主管 | Savings supervisor
- 出纳员主管 | Tellers supervisor
排除职业 | Exclusions
- 银行、信贷和其他投资经理 (10021) | Banking, credit and other investment managers (10021)
- 其他商业服务经理 (10029) | Other business services managers (10029)
- 零售和批发贸易经理 (60020) | Retail and wholesale trade managers (60020)
- 零售销售主管 (62010) | Retail sales supervisors (62010)
- 主管，财务和保险办公室工作人员 (12011) | Supervisors, finance and insurance office workers (12011)
- 航空公司销售和服务代理主管 (在 62022 住宿、旅游、旅游及相关服务主管中) | Airline sales and service agents supervisor (in 62022 Accommodation, travel, tourism and related services supervisors)
Canada National Occupational Classification (NOC)
Code: 62023
Title: Customer and information services supervisors
Type: unit_group
Level: 5
Occupational Overview
Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.
Example Titles
- Call centre agent supervisor
- Contact centre supervisor
- Current accounts supervisor
- Customer service representatives supervisor - financial services
- Information clerks supervisor
Main Duties
Customer service representatives supervisors - financial services
- Supervise, coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
- Examine and verify accuracy of work and authorize routine deposits and withdrawals
- Establish work schedules and procedures
- Coordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Identify training needs and train workers in job duties and company policies
- Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
- May perform the same duties as workers supervised.
Customer service representatives supervisors (except financial services)
- Supervise, coordinate, assign, and review the work of clerks and agents engaged in conducting surveys and interviews, collecting and compiling statistics, providing information and customer service, and writing correspondence including emails and preparing materials
- Establish work schedules and procedures
- Coordinate activities with other units and departments
- Prepare and submit progress reports and other documentation
- Identify training needs and train workers in job duties and company policies
- Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work
- May perform the same duties as workers supervised.
Employment Requirements
- Experience in the occupation supervised is required.
- Completion of college or industry courses related to financial or customer services may be required.
Index of Titles
- Accounts supervisor - financial services
- Call centre agent supervisor
- Call centre supervisor
- Contact centre supervisor
- Current accounts supervisor
- Customer accounts supervisor
- Customer service clerks supervisor
- Customer service representative supervisor
- Customer service representatives supervisor - financial services
- Information clerks supervisor
- Safety deposit box supervisor
- Savings accounts supervisor
- Savings and credit service supervisor
- Savings supervisor
- Tellers supervisor
Exclusions
- Banking, credit and other investment managers (10021)
- Other business services managers (10029)
- Retail and wholesale trade managers (60020)
- Retail sales supervisors (62010)
- Supervisors, finance and insurance office workers (12011)
- Airline sales and service agents supervisor (in 62022 Accommodation, travel, tourism and related services supervisors)
Occupational Classification Breakdown
| Classification Level | Category |
|---|---|
| Broad occupational category | 6 – Sales and service occupations |
| TEER | 2 – Occupations usually require a college diploma or apprenticeship training of two or more years; or supervisory occupations |
| Major group | 62 – Retail sales and service supervisors and specialized occupations in sales and services |
| Sub-major group | 620 – Retail sales and service supervisors |
| Minor group | 6202 – Service supervisors |
| Version | NOC 2021 Version 1.0 |