家庭魁省登回后副申没拿到枫叶卡,一年半后再申请被要求去蒙特利尔移民局报道,是申请PRTD还是旅游签证?

是这样的我的同事一家三口2011年通过中介申请的魁技,男的是主申,2018年初登回,随后男的和小孩枫叶卡收到,女的不知何故没收到,就在此时中介跑路,从此联系中断。最近我帮他们从官网上发了邮件询问,得知是当时照片不合格并且迟迟未收到补充照片,所以判定申请超时,需要重新登陆并申请枫叶卡。我想着能不能以邮寄方式尝试申请枫叶卡,于是就递交了申请,谁知递交后又被告知照片不合格(照片背面照相馆的地址日期等都写了,唯独没有写出生日期)。让蒙城的联系人帮忙写好后寄回,收到了以下回信:

Sir/Madam,

This refers to your application for a Permanent Resident Card. In order to receive your card, you must report in person, between 8:00 and 16:00, at:
Canada Immigration Centre
1025 St-Jacques
Montreal, Quebec
H3C 1G8
An officer will review your documents and may request additional information to determine your eligibility for the permanent resident card.
Please present this letter to the Security Agent :
You must also bring the following documents:

All valid or expired Passports, Certificate of Identity issued to permanent residents by the Minister of Foreign Affairs , your Refugee Travel Document issued by the Minister of Foreign Affairs; AND
All the original documents of the copies submitted with your application; AND
Your Immigrant Visa (Record of Landing (IMM 1000 OR IMM5292)); AND
Another identification card; AND
If your application is a renewal or replacement, you must also bring your existing Permanent resident card even if it is expired.
The permanent resident card must be destroyed by law if it is not picked up within 180 daysof your first notice to appear. A new application with fees will then be necessary. For additional information, please contact the Call Centre at 1‑888-242-2100.
In order to be admitted to the IRCC Montreal office, clients who have received a convocation letter must:
· Present their convocation letter; AND
· Provide documents proving their identity matches the name on the letter.
Only the following persons will be allowed admittance with the clients:
· Representative (lawyer, certified consultant OR accompanying person);
· Child/children OR dependent(s) if their presence is deemed necessary.
Representatives and accompanying persons must provide a piece of photo identification.
IRCC Eastern Region
Immigration Directorate
1025 St-Jacques
MONTREAL, Quebec
H3C 1G8
Téléphone: 1-888-242-2100

大家帮我看看怎么办好,是不是移民局怀疑申请人了?是申请PRTD还是旅游签证,或是其他更好办法?谢谢。