64409 其他客户和信息服务代表 Other customer and information services representatives-FLYabroad NOC
飞出国 NOC2021：64409 其他客户和信息服务代表回答询问，提供有关机构商品、服务和政策的信息，并提供客户服务，例如接收付款和处理服务请求。他们受雇于零售机构、联络中心、保险、电信和公用事业公司以及整个私营和公共部门的其他机构。Other customer and information services representatives answer enquiries, provide information regarding an establishment’s goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the private and public sectors.
64409 其他客户和信息服务代表示例职业名称 - 飞出国 Example titles-FLYabroad NOC
- 账务信息员 / Accounts information clerk
- 巴士信息员 / Bus information clerk
- 投诉文员-客服 / Complaints clerk - customer service
- 联络中心文员-客户服务 / Contact centre agent - customer service
- 前台文员 / Courtesy desk clerk
- 客户服务代表-呼叫中心 / Customer service representative - call centre
- 查询文员 / Enquiries clerk
- 信息员-客服 / Information clerk - customer service
- 失物招领的职员 / Lost-and-found clerk
- 订购台代理 / Order desk agent
- 公关文员 / Public relations clerk
- 旅游信息员 / Tourist information clerk
64409 其他客户和信息服务代表主要职责 Main duties-FLYabroad NOC
64409 该小组执行以下部分或全部职责 This group performs some or all of the following duties:
64409 零售场所的客户服务代表 Customer service representatives in retail establishments
- 亲自或通过电话回答客户的询问 / Answer, in person or on the phone, enquiries from customers
- 调查有关企业商品、服务和政策的投诉 / Investigate complaints regarding the establishment’s goods, services and policies
- 为退回的商品安排退款、换货和贷记 / Arrange for refunds, exchange and credit for returned merchandise
- 接收账户付款 / Receive account payments
- 接收信贷和就业申请 / Receive credit and employment applications.
64409 联络中心代理 Contact centre agents
- 接受客户的商品或服务订单 / Take customer orders for goods or services
- 推广商品或服务 / Promote goods or services
- 回应询问和紧急情况 / Respond to enquiries and emergencies
- 调查投诉并更新帐户 / Investigate complaints and update accounts.
64409 保险、电信、公用事业和类似公司的客户服务代表 Customer service representatives in insurance, telecommunication, utility and similar companies
- 解释所提供服务的类型和费用 / Explain the type and cost of services offered
- 订购服务 / Order services
- 提供有关索赔或帐户的信息 / Provide information about claims or accounts
- 更新帐户，启动计费和处理索赔付款，并接收服务付款 / Update accounts, initiate billing and process claim payments, and receive payment for services.
64409 信息服务代表 Information services representatives
- 向客户和公众提供有关商品、服务、时间表、费率、法规和政策的信息，以响应电话和面对面的询问 / Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
64409 其他客户和信息服务代表就业要求 Employment requirements-FLYabroad NOC
- 通常需要完成中学学业 / Completion of secondary school is usually required.
- 可能需要完成一些大学或其他大专课程 / Completion of some college or other post-secondary programs may be required.
- 可能需要文员或销售经验 / Clerical or sales experience may be required.
64409 附加信息 Additional information
- 根据经验可以晋升到主管职位 / Progression to supervisory positions is possible with experience.
64409 排除 Exclusions
- 机票及服务代理 (64312) / Airline ticket and service agents (64312)
- 客户和信息服务主管 (62023) / Customer and information services supervisors (62023)
- 接待员 (14101) / Receptionists (14101)
- 零售销售员和视觉跟单员 (64100) / Retail salespersons and visual merchandisers (64100)
- 票务和信息文员（航空公司除外）（64313 陆运和水运票务代理、货运服务代表及相关文员） / Ticket and information clerk (except airline) (in 64313 Ground and water transport ticket agents, cargo service representatives and related clerks)
- 客户服务代表-金融机构（64400） / Customer services representatives - financial institutions (64400)
64409 其他客户和信息服务代表职业名称 - 飞出国 All titles-FLYabroad NOC
- 账务信息员 / Accounts information clerk
- 调整文员 / Adjustment clerk
- 汽车经销商服务代表 / Automobile dealerships service representative
- 汽车维修技术顾问 / Automotive repair technical advisor
- 账单投诉调查员 / Bill complaints investigator
- 巴士信息员 / Bus information clerk
- 巴士时刻表信息员 / Bus schedule information clerk
- 巴士服务信息员 / Bus service information clerk
- 商务办公服务代表-电信 / Business office service representative - telecommunications
- 呼叫中心代理-客户服务 / Call centre agent - customer service
- 客服文员 / Client service clerk
- 补偿代理 / Compensation agent
- 投诉调解员 / Complaints adjuster
- 投诉文员-客服 / Complaints clerk - customer service
- 投诉文员-电话系统 / Complaints clerk - telephone system
- 投诉专员-客户服务 / Complaints specialist - customer service
- 联络中心座席-客户服务 / Contact centre agent - customer service
- 柜台查询员 / Counter enquiries clerk
- 前台文员 / Courtesy desk clerk
- 客户信息服务文员-保险 / Customer information service clerk - insurance
- 客户信息服务代表-零售 / Customer information service representative - retail
- 客户关系文员 / Customer relations clerk
- 客户满意代表 / Customer satisfaction representative
- 客户服务顾问 / Customer service adviser
- 客户服务代表 / Customer service agent
- 客户服务助理 / Customer service assistant
- 客服文员 / Customer service clerk
- 客户服务监控-电话系统 / Customer service monitor - telephone system
- 客服接线员-电话系统 / Customer service operator - telephone system
- 客户服务代表-呼叫中心 / Customer service representative - call centre
- 客户服务代表 - 保险 / Customer service representative - insurance
- 百货公司信息员 / Department store information clerk
- 查询文员 / Enquiries clerk
- 快递和货运信息员 / Express and freight information clerk
- 医院信息员 / Hospital information clerk
- 酒店信息员 - 联络中心 / Hotel information clerk - contact centre
- 入站客户服务代表 - 联络中心 / Inbound customer service representative - contact centre
- 信息员-客服 / Information clerk - customer service
- 信息亭信息员 / Kiosk information clerk
- 丢失索赔文员 / Lost claims clerk
- 丢失或损坏的货物索赔员 / Lost or damaged goods claim clerk
- 失物招领职员 / Lost-and-found clerk
- 失物招领的前台文员 / Lost-and-found desk clerk
- 维修服务员 / Maintenance service clerk
- 商品交换员 / Merchandise exchange clerk
- 订单文员-客户服务 / Order clerk - customer services
- 订购台代理 / Order desk agent
- 外呼客服代表——联络中心 / Outbound customer service representative - contact centre
- 价格信息员 / Price information clerk
- 公关文员 / Public relations clerk
- 公路运输码头服务员 / Road transport terminal attendant
- 路线供应和返回文员 / Route supply and return clerk
- 服务顾问 / Service adviser
- 服务顾问-汽车维修 / Service advisor - auto repair
- 服务顾问-汽修 / Service consultant - auto repair
- 服务作家 - 汽车维修 / Service writer - auto repair
- 供应和退货业务员 / Supply and return clerk
- 电话查询文员 / Telephone enquiries clerk
- 旅游信息官 / Tourism information officer
- 旅游信息技术员 / Tourism information technician
- 旅游摊位服务员 / Tourist booth attendant
- 旅游信息员 / Tourist information clerk
- 旅游信息办公室服务员 / Tourist information office attendant
- 旅游信息员 / Tourist information officer