64314 酒店前台文员 Hotel front desk clerks-FLYabroad NOC
飞出国 NOC2021：64314 酒店前台文员进行客房预订、向客人提供信息和服务并收取服务费用。他们受雇于酒店、汽车旅馆和度假村。Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.
64314 酒店前台文员示例职业名称 - 飞出国 Example titles-FLYabroad NOC
- 客户服务代理 - 酒店 / Guest services agent - hotel
- 酒店前台文员 / Hotel front desk clerk
- 夜班员 / Night clerk
- 预订员 - 酒店 / Reservations clerk - hotel
- 客房服务员 / Room clerk
64314 酒店前台文员主要职责 Main duties-FLYabroad NOC
64314 该小组执行以下部分或全部职责 This group performs some or all of the following duties:
- 维护空缺、预订和房间分配清单 / Maintain an inventory of vacancies, reservations and room assignments
- 登记到达的客人并分配房间 / Register arriving guests and assign rooms
- 通过信函、电话和亲自回答有关酒店服务和登记的咨询，提供社区可用服务的信息并回应客人的投诉 / Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints
- 使用计算机或手动系统编制和检查每日记录表、客人账户、收据和凭证 / Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
- 向离开的客人出示费用报表并收取费用 / Present statements of charges to departing guests and receive payment.
64314 酒店前台文员就业要求 Employment requirements-FLYabroad NOC
- 客户服务代表贸易认证在萨斯喀彻温省是可用的，但是是自愿的 / Guest services representative trade certification is available, but voluntary, in Saskatchewan.
- 通常需要完成中学或同等学历 / Completion of secondary school or equivalent is usually required.
- 可能需要完成为期两年的学徒计划，或前台运营或酒店管理方面的大学课程 / Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
64314 附加信息 Additional information
- 通过额外的培训和经验，可以晋升到住宿经理等高级职位 / Progression to senior positions such as accommodations manager is possible with additional training and experience.
64314 排除 Exclusions
- 酒店文员主管（62022住宿、旅游、旅游及相关服务主管） / Hotel clerk supervisor (in 62022 Accommodation, travel, tourism and related services supervisors)
- 旅游顾问 (64310) / Travel counsellors (64310)
64314 酒店前台文员职业名称 - 飞出国 All titles-FLYabroad NOC
- 日文员 - 酒店 / Day clerk - hotel
- 前台服务 / Front desk agent
- 前台酒店文员 / Front desk hotel clerk
- 前台酒店文员 / Front office hotel clerk
- 客服代表 / Guest service agent
- 客户服务代表 - 酒店 / Guest service representative - hotel
- 客户服务代理 - 酒店 / Guest services agent - hotel
- 酒店书记 / Hotel clerk
- 酒店礼宾部 / Hotel concierge
- 酒店前台文员 / Hotel front desk clerk
- 酒店前台文员 / Hotel front office clerk
- 酒店夜间审计员 / Hotel night auditor
- 酒店接待员 / Hotel receptionist
- 夜间审计员 - 酒店 / Night auditor - hotel
- 夜班员 / Night clerk
- 夜间文员 - 酒店 / Night clerk - hotel
- 接待员 - 酒店 / Reception clerk - hotel
- 预订员 - 酒店 / Reservations clerk - hotel
- 客房服务员 / Room clerk
- 客房服务员 - 酒店 / Room clerk - hotel
- 客房服务员 - 酒店 / Room service clerk - hotel
- 服务总监 - 酒店 / Superintendent of services - hotel