62023 客户和信息服务主管 Customer and information services supervisors-FLYabroad NOC
飞出国 NOC2021：62023 客户和信息服务主管监督和协调以下单位组员工的活动：客户服务代表 - 金融机构 (64.400) 和其他客户和信息服务代表 (64.409)。他们受雇于银行、信托公司、信用合作社和类似的金融机构、零售机构、联络中心、保险、电话和公用事业公司以及整个私营和公共部门的其他机构。Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64.400) and Other customer and information services representatives (64.409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.
62023 客户和信息服务主管示例职业名称 - 飞出国 Example titles-FLYabroad NOC
- 呼叫中心代理主管 / Call centre agent supervisor
- 联络中心主管 / Contact centre supervisor
- 往来账户主管 / Current accounts supervisor
- 客户服务代表主管-金融服务 / Customer service representatives supervisor - financial services
- 信息文员主管 / Information clerks supervisor
62023 客户和信息服务主管主要职责 Main duties-FLYabroad NOC
62023 该小组执行以下部分或全部职责 This group performs some or all of the following duties:
62023 客户服务代表主管 - 金融服务 Customer service representatives supervisors - financial services
- 监督、协调、分配和审查从事以下职责的文员的工作：提供信息和客户服务；服务于银行、信托公司等金融机构的客户 / Supervise, coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
- 检查和验证工作的准确性并授权日常存款和取款 / Examine and verify accuracy of work and authorize routine deposits and withdrawals
- 制定工作时间表和程序 / Establish work schedules and procedures
- 与其他工作单位或部门协调活动 / Coordinate activities with other work units or departments
- 解决与工作有关的问题并准备和提交进度等报告 / Resolve work-related problems and prepare and submit progress and other reports
- 确定培训需求并在工作职责和公司政策方面培训员工 / Identify training needs and train workers in job duties and company policies
- 确保计算机系统和设备的顺利运行，并安排维护和维修工作 / Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
- 可能与受监督的工人执行相同的职责 / May perform the same duties as workers supervised.
62023 客户服务代表主管（金融服务除外） Customer service representatives supervisors (except financial services)
- 监督、协调、分配和审查文员和代理人从事调查和访谈、收集和编制统计数据、提供信息和客户服务以及撰写包括电子邮件和准备材料在内的信件的工作 / Supervise, coordinate, assign, and review the work of clerks and agents engaged in conducting surveys and interviews, collecting and compiling statistics, providing information and customer service, and writing correspondence including emails and preparing materials
- 制定工作时间表和程序 / Establish work schedules and procedures
- 与其他单位和部门协调活动 / Coordinate activities with other units and departments
- 准备和提交进度报告和其他文件 / Prepare and submit progress reports and other documentation
- 确定培训需求并在工作职责和公司政策方面培训员工 / Identify training needs and train workers in job duties and company policies
- 确保计算机系统和设备的顺利运行并安排维护和维修工作 / Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work
- 可能与受监督的工人执行相同的职责 / May perform the same duties as workers supervised.
62023 客户和信息服务主管就业要求 Employment requirements-FLYabroad NOC
- 需要有受监管职业的经验 / Experience in the occupation supervised is required.
- 可能需要完成与金融或客户服务相关的大学或行业课程 / Completion of college or industry courses related to financial or customer services may be required.
62023 附加信息 Additional information
无附加信息，飞出国 NOC 2021。
62023 排除 Exclusions
- 银行、信贷和其他投资经理（10021） / Banking, credit and other investment managers (10021)
- 其他业务服务经理（10029） / Other business services managers (10029)
- 零售和批发贸易经理 (60020) / Retail and wholesale trade managers (60020)
- 零售销售主管 (62010) / Retail sales supervisors (62010)
- 监事、金融保险办公室工作人员（12011） / Supervisors, finance and insurance office workers (12011)
- 航空公司销售和服务代理主管（62022住宿、旅行、旅游及相关服务主管） / Airline sales and service agents supervisor (in 62022 Accommodation, travel, tourism and related services supervisors)
62023 客户和信息服务主管 职业名称 - 飞出国 All titles-FLYabroad NOC
- 会计主管 - 金融服务 / Accounts supervisor - financial services
- 呼叫中心代理主管 / Call centre agent supervisor
- 呼叫中心主管 / Call centre supervisor
- 联络中心主管 / Contact centre supervisor
- 往来账户主管 / Current accounts supervisor
- 客户账户主管 / Customer accounts supervisor
- 客服文员主管 / Customer service clerks supervisor
- 客服代表主管 / Customer service representative supervisor
- 客户服务代表主管-金融服务 / Customer service representatives supervisor - financial services
- 信息文员主管 / Information clerks supervisor
- 保险箱主管 / Safety deposit box supervisor
- 储蓄账户主管 / Savings accounts supervisor
- 储蓄和信贷服务主管 / Savings and credit service supervisor
- 储蓄主管 / Savings supervisor
- 柜员主管 / Tellers supervisor