BC 系统支持工程师,网络工程师招聘 Desktop/Application/Network Support

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招聘职位:系统支持人员

主要职责:

  • 职位:界面/应用/网络支持
  • 支持Windows服务器上托管的企业应用程序以及故障排除;
  • 安装、升级、支持在MS终端服务上运行的企业应用程序并排除故障;
  • 在多层客户端服务器环境中与多个计算机平台交互;
  • 确保台式计算机与各种系统(包括相关的验证系统、文件服务器、电子邮件服务器、应用程序服务器和管理系统)无缝连接;
  • 诊断和快速解决桌面应用程序的广泛问题和桌面坏境中的网络连接,以帮助最小化停机时间;
  • 局域网/广域网环境中网络连接故障的排除;
  • 当修复超出现场支持技术人员的范围时,问题将升级到适当的二级支持团队成员;
  • Windows 7及更高版本和MS Office 2010及其他应用程序的安装、升级、支持和故障排除;
  • 安装、升级、支持和排除打印机,计算机硬件和外围设备的故障;
  • 在计算机、笔记本电脑、打印机和外围设备上执行一般预防性维护任务;
  • 对计算机、笔记本电脑、打印机和任何其他授权外围设备进行补救性维修;
  • 将有缺陷的设备/部件退回维护库存,记录客户维修,维护和补充分配的部件库存,以确保适当的备​​件级别;
  • 负责监控、操作、管理、故障排除和恢复,以便为可访问网络的任何终端服务客户端、个人计算机(PC)或笔记本电脑提供服务;
  • 当恢复超出计算机、笔记本电脑、打印机和任何其他授权外围设备的范围时,现场支持技术人员会将问题/问题上报给适当的第2层支持团队成员。
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#2

BC 系统工程师网络工程师招聘职责

Main Duties and Responsibilities: Desktop/Application/Network Support:

  • Support and troubleshoot Enterprise Applications hosted on Windows Servers
  • Install, upgrade, support and troubleshoot Enterprise Applications running on MS Terminal Services
  • Interact with numerous computer platforms in a multi-layered client server environment
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems
  • Diagnose and quickly resolve a wide range of Desktop application problems and network connectivity in the Desktop environment to help minimize downtime
  • Troubleshooting network connectivity in a LAN/WAN environment
  • When the restoration is beyond the scope of the On-Site Support Technician will escalate the issue/problem to proper tier 2 support team member
  • Install, upgrade, support and troubleshoot Windows 7 & up and MS Office 2010 & other applications
  • Install, upgrade, support and troubleshoot for printers, computer hardware and peripherals
  • Perform general preventative maintenance tasks on computers, laptops, printers and peripherals
  • Perform remedial repairs on computers, laptops, printers and any other authorized peripherals
  • Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
  • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has access to the network
  • When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the On-Site Support Technician will escalate the issue/problem to proper tier 2 support team member

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