149212A 收入图示（Earnings） - 飞出国
149212A 职业全职从业者税前周薪比例（Income Range Per Week - Before tax）
149212A 职业全职与兼职从业者税前周薪比较（Income Based On Employment Status Per Week - Before tax）
数据来源： abs.gov.au 及 myfuture.edu.au
What’s it like to be a Customer Service Manager?
Customer service managers look after an organisation’s customer services,
including after-sales service, and work to maintain good customer relations.
Customer service managers generally work indoors for companies or government
departments. They usually work regular hours, but from time to time may be
required to deal with problems that arise after hours or on weekends.
How much can I expect to earn?
Full-time employed Customer Service Manager earn an average of $1525 per week.
The [average annual salary for this job is $79300 excluding super.]
- interested in working with people
- friendly, helpful and patient
- good communication and interpersonal skills
- able to work as part of a team
- able to project a professional manner at all times
- able to motivate staff
- able to remain calm in stressful situations.
This job also involves:
Mainly indoor work
Workers performing these jobs would usually be expected to spend more than
three-quarters of their day indoors, in an office, factory or other enclosed
area protected from the weather.
Reading or writing
These jobs require moderate or better reading and writing skills. Workers may
be expected to prepare, understand or act on written materials, such as
letters or reports. People may wish to avoid these jobs if their reading or
writing English skills are limited to a small range of words or phrases and
symbols. Jobs remaining may still require very basic reading or writing
This occupation offers jobs at the following skill levels:
These jobs generally require no specific education for entry. Practical skills
are often more important than level of education. Certificate I or II training
is available for some jobs.
Skilled Non-trade Jobs
These jobs do not usually require completion of secondary education, however
further part-time study such as a Certificate III or IV, and on-the-job
training, may be required.
At school, you can study these subject(s) to get a good foundation for this
School subjects that include some aspect of English provide a useful
background to these jobs. In some cases an English-related subject is a pre-
requisite for entry to courses that provide the training for the job.
Duties and tasks of a Customer Service Manager
Customer service managers may perform the following tasks:
- manage customer service staff to ensure they are motivated and have the knowledge and skills needed to perform their roles effectively
- develop and review customer relations policies, programs and procedures
- provide direction and feedback to team members and assist with recruitment
- plan, put into place and manage after-sales services, and continually improve these services
- talk to other managers within other organisational units, and to service agents and customers to identify and respond to issues and expectations
- ensure the organisation complies with established product and service quality standards
- distribute promotional and service publications to service agents and customers.