Retail managers plan and coordinate the operations of retail outlets,
including small independently owned specialty shops, fast food restaurants,
chain store outlets, supermarkets and department stores.
Retail managers often work under pressure and may work long hours, including
late at night and on weekends.
How much can I expect to earn?
Full-time employed Retail Manager earn an average of $1071 per week. The
[average annual salary for this job is $55692 excluding super.]
Personal requirements
enjoy clerical and administrative activities
good communication skills
good organisational skills
good leadership skills
good problem-solving skills
self-motivation
enjoy working with people
a helpful, courteous manner
neat personal appearance
team development skills.
This job also involves:
Mainly indoor work
Workers performing these jobs would usually be expected to spend more than
three-quarters of their day indoors, in an office, factory or other enclosed
area protected from the weather.
Reading or writing
These jobs require moderate or better reading and writing skills. Workers may
be expected to prepare, understand or act on written materials, such as
letters or reports. People may wish to avoid these jobs if their reading or
writing English skills are limited to a small range of words or phrases and
symbols. Jobs remaining may still require very basic reading or writing
skills.
This occupation offers jobs at the following skill levels:
Skilled Non-trade Jobs
These jobs do not usually require completion of secondary education, however
further part-time study such as a Certificate III or IV, and on-the-job
training, may be required.
Study requirements
At school, you can study these subject(s) to get a good foundation for this
occupation:
Economics
School subjects that include some aspect of ECONOMICS provide a useful
background to these jobs. In some cases an economics-related subject is a pre-
requisite for entry to courses that provide the training for the job.
English
School subjects that include some aspect of English provide a useful
background to these jobs. In some cases an English-related subject is a pre-
requisite for entry to courses that provide the training for the job.
Duties and tasks of a Retail Manager
Retail managers may perform the following tasks:
supervise the recruitment, training, conduct and work of staff
ensure staff are taught correct sales procedures and have a good knowledge of the products they sell
maintain a high level of customer service and ensure that complaints from customers about products or staff are quickly resolved
tell staff about new lines of stock and any changes to the prices of stock
draw up staff rosters
determine the layout of fittings and merchandise so that stock is presented as attractively as possible
coordinate and conduct sales and other customer promotions
monitor stock levels and place orders with the head office, the company warehouse or suppliers when stocks begin to run low
coordinate and conduct stocktakes, checking and listing merchandise and asset items such as cash registers, office computers and furniture
keep and analyse records of sales figures and financial transactions, including cash, cheque and credit card transactions
implement and oversee security procedures for stock and cash in the store or department
determine the price of stock, including old stock that has been reduced to clear
in some cases, take direct responsibility for the profitability of the store by ensuring that it achieves its sales targets and that wage costs are kept within budget.