移民澳洲时,149212 客户服务经理 Customer Service Manager 属于 VETASSESS Group C 类职业,需要专科以上学历(A qualification assessed at AQF Diploma/AQF Advanced Diploma/Australian Associate Degree level),如果专业高度相关则需要近五年内最少有一年毕业后相关工作经验;如果专业不是高度相关,则需要近五年内至少二年毕业后相关工作经验。毕业前的工作经验符合条件的也可以算作有效工作经验。
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149212 客户服务经理州担保情况 - FLYabroad
近期担保过 149212 客户服务经理 Customer Service Manager 职业的州包括:
Customer service managers look after an organisation’s customer services,
including after-sales service, and work to maintain good customer relations.
Customer service managers generally work indoors for companies or government
departments. They usually work regular hours, but from time to time may be
required to deal with problems that arise after hours or on weekends.
How much can I expect to earn?
Full-time employed Customer Service Manager earn an average of $1525 per week.
The [average annual salary for this job is $79300 excluding super.]
Personal requirements
interested in working with people
friendly, helpful and patient
good communication and interpersonal skills
able to work as part of a team
able to project a professional manner at all times
able to motivate staff
able to remain calm in stressful situations.
This job also involves:
Mainly indoor work
Workers performing these jobs would usually be expected to spend more than
three-quarters of their day indoors, in an office, factory or other enclosed
area protected from the weather.
Reading or writing
These jobs require moderate or better reading and writing skills. Workers may
be expected to prepare, understand or act on written materials, such as
letters or reports. People may wish to avoid these jobs if their reading or
writing English skills are limited to a small range of words or phrases and
symbols. Jobs remaining may still require very basic reading or writing
skills.
This occupation offers jobs at the following skill levels:
Semi-skilled Jobs
These jobs generally require no specific education for entry. Practical skills
are often more important than level of education. Certificate I or II training
is available for some jobs.
Skilled Non-trade Jobs
These jobs do not usually require completion of secondary education, however
further part-time study such as a Certificate III or IV, and on-the-job
training, may be required.
Study requirements
At school, you can study these subject(s) to get a good foundation for this
occupation:
English
School subjects that include some aspect of English provide a useful
background to these jobs. In some cases an English-related subject is a pre-
requisite for entry to courses that provide the training for the job.
Duties and tasks of a Customer Service Manager
Customer service managers may perform the following tasks:
manage customer service staff to ensure they are motivated and have the knowledge and skills needed to perform their roles effectively
develop and review customer relations policies, programs and procedures
provide direction and feedback to team members and assist with recruitment
plan, put into place and manage after-sales services, and continually improve these services
talk to other managers within other organisational units, and to service agents and customers to identify and respond to issues and expectations
ensure the organisation complies with established product and service quality standards
distribute promotional and service publications to service agents and customers.