ANZSCO 3131 ICT技术支持人员 ICT SUPPORT TECHNICIANS - FLYabroad

飞出国论坛综合 ANZSCO
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ANZSCO 3131 ICT技术支持人员 ICT SUPPORT TECHNICIANS - FLYabroad

ANZSCO 3131 ICT技术支持人员职责概述 - FLYabroad

  • ICT技术支持人员提供计算机基础设施和网络技术，诊断和解决技术问题的部署。ICT SUPPORT TECHNICIANS provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

ANZSCO 3131 ICT技术支持人员技能要求 Indicative Skill Level - FLYabroad

  • 这个组里的大部分职业需要与下列大纲所列的资历和经验同等的技能 Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
  • 在澳大利亚 In Australia:
  • 澳大利亚学历资格体系相关学位，高级文凭或者技能水平2级文凭 AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
  • 在新西兰 In New Zealand:
  • 新西兰技能水平2级注册文凭 NZ Register Diploma (ANZSCO Skill Level 2)
  • 至少3年以上相关工作经验可能代替上面列举的正式资格证书。在某些情况下，除了正式的资格证书外，相关经验或在职培训也是需要的。需要必要的登记和注册。At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or relevant vendor certification may be required in addition to the formal qualification.

ANZSCO 3131 ICT技术支持人员主要职责 Tasks Include - FLYabroad

  • 确定软件和硬件要求，提供解决问题的方法 determining software and hardware requirements to provide solutions to problems
  • 回应有关的软件和硬件问题 responding to inquiries about software and hardware problems
  • 调整现有方案，以满足用户的需求 adapting existing programs to meet users’ requirements
  • 安装和下载相应的软件 installing and downloading appropriate software
  • 确保应用程序和设备的使用效率ensuring efficient use of applications and equipment
  • 实施计算机网络系统 implementing computer networks
  • 设计和维护网站 designing and maintaining web sites
  • 修理和更换，如终端机，打印机和调制解调器等外围设备repairing and replacing peripheral equipment such as terminals, printers and modems
  • 可能在一个呼叫中心工作 may work in a call centre

ANZSCO 3131 ICT技术支持人员职位列表 List of occupations - FLYabroad

  • 313111 硬件技术员 Hardware Technician
  • 313112 信息和通信技术客户支援主任 ICT Customer Support Officer
  • 313113 网站管理员 Web Administrator
  • 313199 ICT支持技术员 ICT Support Technicians nec

313111 硬件技术员 HARDWARE TECHNICIAN

  • 支持和维护计算机系统和外围设备，通过安装，配置，测试，故障排除和修复硬件。Supports and maintains computer systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware.
  • 技能水平2级文凭Skill Level: 2

313112 信息和通信技术客户支援主任 ICT CUSTOME RSUPPORT OFFICER

  • 相关职称 Alternative Titles:
  • 信息和通信技术帮助台主任 ICT Help Desk Officer
  • 信息和通信技术帮助台技术员 ICT Help Desk Technician
  • 系统支援主任 Systems Support Officer
  • 提供计算机的维护和部署方面的支持教育和指导，诊断和解决计算机技术问题， Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
  • 技能水平2级文凭Skill Level: 2
  • 专门划分Specialisations:
  • 网络技术支持工程师 Network Support Technician
  • 执行系统的操作员Operator Command Support Systems (Army)

313113 网站管理员 WEB ADMINISTRATOR

  • 相关职称 Alternative Title:
  • 网管 Web Master
  • 设计，建造和维护网站，并提供网络技术解决方案和服务。Designs, builds and maintains web sites, and provides web technology solutions and services.
  • 技能水平2级文凭Skill Level: 2

313199 ICT SUPPORT TECHNICIANS NEC

  • 这个职业组包括未分类的信息通信技术支持员。This occupation group covers ICT Support Technicians not elsewhere classified.
  • 技能水平2级文凭Skill Level: 2
  • 这一组的职业包括：Occupations in this group include:
  • 应用程序报装者 Applications Packager
  • 电脑系统技术员 Computer Systems Technician
  • 电信电脑系统技术员 Telecommunications Computer Systems Technician

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313100A 收入图示（Earnings） - 飞出国

313100A 职业全职从业者税前周薪比例（Income Range Per Week - Before tax）

313100A 职业全职与兼职从业者税前周薪比较（Income Based On Employment Status Per Week - Before tax）

数据来源： abs.gov.au 及 myfuture.edu.au

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What’s it like to be an Information Technology Support Technician?

Information technology (IT) support technicians provide technical advice and
support to help people use computer software and hardware effectively.

How much can I expect to earn?

Full-time employed Information Technology Support Technician earn an average
of $1218 per week. The [average annual salary for this job is $63336 excluding
super.]

Personal requirements

  • strong client focus and genuine desire to assist
  • analytical skills
  • persistence
  • good communication skills
  • able to work as part of a team
  • patient and tolerant
  • aptitude for technical activities
  • methodical and disciplined approach to problem-solving.

This job also involves:

Good vision for detail

These jobs require you to be able to see clearly to examine items close-up. It
covers jobs where poor vision e.g. tunnel vision, could make the work place
unsafe or the job difficult to undertake, e.g. draftsperson working with
detailed drawings; checkout operator reading dockets; work requiring good
hand-eye co-ordination for working with precision or semi-precision tools.

Mainly indoor work

Workers performing these jobs would usually be expected to spend more than
three-quarters of their day indoors, in an office, factory or other enclosed
area protected from the weather.

Reading or writing

These jobs require moderate or better reading and writing skills. Workers may
be expected to prepare, understand or act on written materials, such as
letters or reports. People may wish to avoid these jobs if their reading or
writing English skills are limited to a small range of words or phrases and
symbols. Jobs remaining may still require very basic reading or writing
skills.

Sitting for long periods

The main duties and tasks involved in these jobs are usually performed sitting
down at a desk, counter, workbench or other location for periods of at least
two hours at a stretch.

This occupation offers jobs at the following skill levels:

Para Professional Jobs

Jobs in this group usually require completion of secondary education and/or
completion of some further study of a vocational nature, such as a Diploma or
an Advanced Diploma.

Study requirements

At school, you can study these subject(s) to get a good foundation for this
occupation:

Computing Studies

School subjects that include some aspect of COMPUTING STUDIES provide a useful
background to these jobs. In some cases a computer studies-related subject is
a pre-requisite for entry to courses that provide the training for the job.

Mathematics

School subjects that include some aspect of MATHEMATICS provide a useful
background to these jobs. In some cases a mathematics-related subject is a
pre-requisite for entry to courses that provide the training for the job.

Duties and tasks of an Information Technology Support Technician

IT support technicians may perform the following tasks:

  • identify the hardware and software needed to provide solutions to problems
  • assist with the customisation and adaptation of existing programmes to meet users’ requirements
  • provide telephone, face-to-face and online support to customers
  • download and install appropriate software
  • connect users to networks and provide initial training in facilities and applications
  • talk with vendors and programmers
  • provide information relating to customers’ hardware and software purchasing decisions
  • make sure users can use the equipment by providing personal tuition and self-help instructions
  • undertake housekeeping and reporting functions for the area of responsibility.

Specialisations

Help Desk Operator

A help desk operator is usually involved in the provision of telephone or
internet support to users of particular IT products.

Personal Computer (PC) User Support Person

A personal computer (pc) user support person assists clients using personal
computing technology.

Network Support Person

A network support person assists users who are connected to in-house networks
(such as local area networks), larger distributed mainframe systems and to the
internet.

Internet Services and Support Person

An internet services and support person provides assistance and technical
support to users of the internet and associated computer hardware and
software.

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  • 接下来5年里，截止到2019年11月，信息通信技术支持人员的职位空缺预计会高于平均水平（25001-50000之间）。职位空缺包括就业增长和人员流动（人员流动指的是工人的换岗或者离职）
  • 在过去5年中，此职业的就业情况处于强劲增长状态（按百分比计算），长期来看（10年）依旧增长强劲。预计到2019年11月，信息通信技术支持人员职业的就业将会缓慢增长。
  • 这是一个需求量非常大的职业（2014年11月的需求量为54500个），表明在大部分地区都会有就业机会。
  • 信息通信技术支持人员职位全职工作的比例高于平均水平（为85.8%）。对于全职工作的信息通信技术支持人员，每周平均工作38.3小时（所有职位的平均小时为40.9），收入处于平均水平-在第6档。信息通信技术支持人员职业的失业率处于平均水平。
  • 信息通信技术支持人员教育水平普遍是学士学位，其中约占29.4%
  • 信息通信技术支持人员主要受雇于专业、科学和技术服务业，公共管理与安全业、教育与培训等行业。
  • Over the five years to November 2019, the number of job openings for ICT Support Technicians is expected to be above average (between 25,001 and 50,000). Job openings count both employment growth and turnover (defined as workers leaving their occupation for other employment or leaving the workforce). Further information about job openings and projected employment growth is available on the Help page.
  • Employment for this occupation rose strongly (in percentage terms) in the past five years and rose strongly in the long-term (ten years). Looking forward, employment for ICT Support Technicians to November 2019 is expected to grow moderately.
  • This is a very large occupation (54,500 in November 2014) suggesting that opportunities should be available in most regions.
  • ICT Support Technicians have an above average proportion of full-time jobs (85.8 per cent). For ICT Support Technicians working full-time, average weekly hours are 38.3 (compared to 40.9 for all occupations) and earnings are average - in the sixth decile. Unemployment for ICT Support Technicians is average.
  • The most common level of educational attainment for ICT Support Technicians is Bachelor degree (29.4 per cent).
  • ICT Support Technicians are mainly employed in Professional, Scientific and Technical Services, Public Administration and Safety and Education and Training.

Key Indicators

These data show 9 key indicators for this occupation - employment size, full-time share of employment, earnings, unemployment, historical employment growth (long-term, medium term and short-term), future employment growth, mix of industries and job openings. Estimates have been rounded and consequently some discrepancies may occur between sums of the component items and totals.

3131 Job Prospects

3131 职业统计数据 Statistics

  • 周薪（税前）Weekly Earnings (before tax)

  • 就业水平 Employment Level (thousands)

  • 增长比例 Recent Job Growth (per cent)

  • 按性别计算就业增长 Employment Growth by Gender (thousands)

  • 性别比例 Gender (per cent share)

  • 周工作小时数 Weekly Hours Worked

  • 年龄 Age Profile (per cent share)

  • 各州就业比例 Employment by State and Territory (per cent share)

  • 所在行业 Main Employing Industries (per cent share)

  • 教育程度 Educational Attainment (per cent of employment)

3131 职业找工作信息

数据来源： abs.gov.au 及 joboutlook.gov.au

本文由飞出国（FLYabroad @Copyright）独家整理完成，请尊重知识产权，不要以任何形式散布和传播。