22221 用户支持技术人员 User support technicians-FLYabroad NOC 2021

22221 用户支持技术人员 User support technicians-FLYabroad NOC 2021

飞出国 NOC2021:22221 用户支持技术人员为在计算机硬件、计算机应用程序和通信软件方面遇到困难的计算机用户提供一线技术支持。他们受雇于计算机硬件制造商和零售商、软件开发商、呼叫中心以及公共和私营部门的信息技术部门。他们也受雇于独立的技术支持公司,或者他们可能是自雇人士。User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. They are also employed by independent technical support companies or they may be self-employed.

22221 用户支持技术人员示例职业名称 - 飞出国 Example titles-FLYabroad NOC

  • 呼叫中心代理-技术支持 / Call centre agent - technical support
  • 客户支持代表 - 系统 / Client support representative - systems
  • 计算机服务台代表 - 系统 / Computer help desk representative - systems
  • 电脑服务台主管 / Computer help desk supervisor
  • 硬件安装技术员 / Hardware installation technician
  • 硬件技术支持分析师 / Hardware technical support analyst
  • 服务台技术员 / Help desk technician
  • 软件安装技术员 / Software installation technician
  • 软件技术支持分析师 / Software technical support analyst
  • 系统支持代表 / Systems support representative
  • 系统技术支持分析师 / Systems technical support analyst
  • 技术支持分析师 / Technical support analyst
  • 技术支持主管 / Technical support supervisor
  • 用户支持技术员 / User support technician

22221 用户支持技术人员 主要职责 Main duties-FLYabroad NOC

22221 该小组执行以下部分或全部职责 This group performs some or all of the following duties:

  • 与遇到困难的计算机用户进行电子交流和面对面交流,以确定和记录遇到的问题 / Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • 查阅用户指南、技术手册和其他文件以研究和实施解决方案 / Consult user guides, technical manuals and other documents to research and implement solutions
  • 重现、诊断和解决用户遇到的技术问题 / Reproduce, diagnose and resolve technical problems encountered by users
  • 针对发现的困难向用户提供建议和培训 / Provide advice and training to users in response to identified difficulties
  • 为用户提供业务系统、网络和互联网支持,以应对发现的困难 / Provide business systems, network and Internet support to users in response to identified difficulties
  • 收集、组织和维护问题和解决方案日志以供其他技术支持分析师使用 / Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • 参与应用程序和其他软件的重新设计 / Participate in the redesign of applications and other software
  • 可以监督该组中的其他技术支持人员 / May supervise other technical support workers in this group.

22221 用户支持技术人员就业要求 Employment requirements-FLYabroad NOC

  • 通常需要完成计算机科学、计算机编程或网络管理方面的大学课程 / Completion of a college program in computer science, computer programming or network administration is usually required.
  • 通常需要大学或其他计算机编程或网络管理课程 / College or other courses in computer programming or network administration are usually required.
  • 某些雇主可能需要软件供应商提供的认证或培训 / Certification or training provided by software vendors may be required by some employers.

22221 附加信息 Additional information

  • 有经验可以进阶到计算机编程、交互式媒体开发、Web 开发或系统分析 / Progression to computer programming, interactive media development, Web development or systems analysis is possible with experience.

22221 排除 Exclusions

  • 计算机网络和网络技术员 (22220) / Computer network and web technicians (22220)
  • 计算机系统开发人员和程序员 (21230) / Computer systems developers and programmers (21230)
  • 网络安全专家 (21220) / Cybersecurity specialists (21220)
  • 信息系统测试技术员(22222) / Information systems testing technicians (22222)

22221 用户支持技术人员职业名称 - 飞出国 All titles-FLYabroad NOC

  • 应用支持分析师 / Application support analyst
  • 呼叫中心代理-技术支持 / Call centre agent - technical support
  • 客户支持代表 - 系统 / Client support representative - systems
  • 计算机服务台代表 - 系统 / Computer help desk representative - systems
  • 电脑服务台主管 / Computer help desk supervisor
  • 电脑技术员 / Computer technician
  • 桌面支持技术员 / Deskside support technician
  • 桌面支持分析师 / Desktop support analyst
  • 硬件安装技术员 / Hardware installation technician
  • 硬件技术支持分析师 / Hardware technical support analyst
  • 服务台分析师 / Help desk analyst
  • 服务台专家 / Help desk specialist
  • 服务台技术代理 / Help desk technical agent
  • 服务台技术员 / Help desk technician
  • 信息技术 (IT) 支持分析师 / Information technology (IT) support analyst
  • 信息技术 (IT) 支持技术员 / Information technology (IT) support technician
  • 个人电脑 (PC) 支持分析师 / Personal computer (PC) support analyst
  • 服务台分析师 / Service desk analyst
  • 软件安装技术员 / Software installation technician
  • 软件技术支持分析师 / Software technical support analyst
  • 系统支持代表 / Systems support representative
  • 系统技术支持分析师 / Systems technical support analyst
  • 技术服务台代理 / Technical help desk agent
  • 技术支持代理 / Technical support agent
  • 技术支持分析师 / Technical support analyst
  • 技术支持代表 / Technical support representative
  • 技术支持专家 – 信息技术 (IT) / Technical support specialist – information technology (IT)
  • 技术支持主管 / Technical support supervisor
  • 用户支持技术员 / User support technician

NOC 2021 中英文对照版由飞出国整理完成,转载请注明出处。